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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394854 Views

546 replies

35 likes

Account
Free
  • 394854 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8393 Views

0 replies

7 likes

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Superuser Contribution Unable to log on & all my saved albums deleted!

Since the last update I found that I had been logged out of Spotify and couldn't log back in. A password change enabled me to log back in. When I did I found that my saved albums had all disappeared to be replaced by these random songs from artists w...

Newbie

Since the last update I found that I had been logged out of Spotify and couldn't log back in. A password change enabled me to log back in. When I did I found that my saved albums had  all disapp...

user-removed

Not applicable

441 Views

1 replies

0 likes

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Superuser Contribution Music interrupts then resume on its own

Hi, I have an issue that whenever I turn my screen off and the Spotify app is in the background, will stop on it's own, like the music gets suspended, but whenever I touch the volume up/down or wake the screen even before entering my password, I can ...

Newbie

Hi, I have an issue that whenever I turn my screen off and the Spotify app is in the background, will stop on it's own, like the music gets suspended, but whenever I touch the volume up/down or wake ...

Leonardo

Roadie

635 Views

1 replies

0 likes

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Superuser Contribution The quality of the songs turn out poor sometimss

I am falling in love with Spotify and planning to pay for Premium, but these days I have been dealing with the music not playing smoothly. Although I set up the quality as 'high quality', some parts of the songs still do not sound well. May I ask whe...

Newbie

I am falling in love with Spotify and planning to pay for Premium, but these days I have been dealing with the music not playing smoothly. Although I set up the quality as 'high quality', some parts ...

Leonardo

Roadie

367 Views

1 replies

1 likes

  • 367 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bluetooth Streaming

Hi there, I will be travelling to the US the weekend and was wondering if there are any charges use Spotify via the Bluetooth in my car provided I am listening in offline mode?Pretty sure this is fine but wanted to double check.TIA

Newbie

Hi there,   I will be travelling to the US the weekend and was wondering if there are any charges use Spotify via the Bluetooth in my car provided I am listening in offline mode? Pretty sure ...

Leonardo

Roadie

378 Views

1 replies

0 likes

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  • 1 replies
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Spotify drained my data allowance

Hi all,On the morning of 4/9/17, sometime between midnight and 8am (BST), Spotify drained nearly my entire monthly data allowance (3GB), which has cost me £12 as I had to bring forward my SIM package by nearly a whole month.I'm a bit confused as to h...

Newbie

Hi all, On the morning of 4/9/17, sometime between midnight and 8am (BST), Spotify drained nearly my entire monthly data allowance (3GB), which has cost me £12 as I had to bring forward my SIM packa...

314 Views

0 replies

0 likes

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Now playing album artwork

So I got a new Pixel running nougat and Spotify had an awesome new now playing screen. When I updated to Oreo it went away and I was back to the same old boring screen.I then read that this feature is active only on certain user accounts bc it's stil...

Newbie

So I got a new Pixel running nougat and Spotify had an awesome new now playing screen. When I updated to Oreo it went away and I was back to the same old boring screen. I then read that this feature...

438 Views

0 replies

0 likes

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Spotify on Chromecast: Audio is not working.

Hello everyone! I'm sorry about my English... I'm trying to play the Spotify on Chromecast... But after the last update, the sound is not working... The app is able to connect to Chromecast and the TV is showing the Spotify app, but the sound is not ...

Casual Listener

Hello everyone! I'm sorry about my English... I'm trying to play the Spotify on Chromecast... But after the last update, the sound is not working... The app is able to connect to Chromecast and the T...

mariojuniortrab

Newbie

870 Views

3 replies

2 likes

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Exiting Spotify using Google Assistant

What is the command, if there is one, to terminate the Spotify app using Google Assistant ?

Casual Listener

What is the command, if there is one, to terminate the Spotify app using Google Assistant ?

Joe

Community Legend

741 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Volume change and tracks skipping

When I plug my headphones in to listen to music, my volume changes itself and skips the track playing. I've been having this problem for awhile but haven't been able to fix it. I've looked online but couldn't find anything about it. If anyone can hel...

Visitor

When I plug my headphones in to listen to music, my volume changes itself and skips the track playing. I've been having this problem for awhile but haven't been able to fix it. I've looked online but...

user-removed

Not applicable

1246 Views

4 replies

0 likes

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Spotify App logged out by itself

I was listening to music before going to bed, after waking up it was logged out and i can't login anymore. It says " To listen aboard for more than 14 days, tell us were you are at spotify.com" I can login normaly on pc, but i can't login on mobile a...

Casual Listener

I was listening to music before going to bed, after waking up it was logged out and i can't login anymore. It says " To listen aboard for more than 14 days, tell us were you are at spotify.com" I can...

CryticalAce

Spotify Star

700 Views

4 replies

0 likes

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Solved!! how to play only one album then stop - not go on to some random album radio next

seems like since recent update, if i start an album at bedtime and fall asleep, that album will finish and some seemingly random new album will start, and then another and another all night until i stop it. says sometihng about album radio. for examp...

Casual Listener

seems like since recent update, if i start an album at bedtime and fall asleep, that album will finish and some seemingly random new album will start, and then another and another all night until i s...

SleepytimeJo

Newbie

28187 Views

7 replies

2 likes

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  • 7 replies
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Superuser Contribution Spotify logged out by itself and won't let me back it at all

Yesterday I was traveling and didn't have radio signal So I thought I would play songs from my downloaded music. I opened spotify and it was logged out and asking me to log in again. I've been trying for almost 24 hours now. It won't accept any of my...

Newbie

Yesterday I was traveling and didn't have radio signal So I thought I would play songs from my downloaded music.  I opened spotify and it was logged out and asking me to log in again.  I've...

user-removed

Not applicable

642 Views

1 replies

0 likes

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Superuser Contribution arquivos locais nao aparece

a opção de importar arquivos locais nao aparece nas configurações do meu Spotify mobile, https://support.spotify.com/br/article/listen-to-local-files/ neste link nao ensina como faz pra aparecer ela, alguém pode me ajudar?

Casual Listener

a opção de importar arquivos locais nao aparece nas configurações do meu Spotify mobile, https://support.spotify.com/br/article/listen-to-local-files/ neste link nao ensina como faz pra aparecer...

user-removed

Not applicable

2384 Views

1 replies

0 likes

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Solved!! [PSA] Samsung users please read!

Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify or stopping it accessing data when the application i...

Community Legend

Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify...

Hannal7373

Newbie

326897 Views

89 replies

35 likes

crashes
Power Saver
Samsung
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  • 35 likes

Music randomly stops in Android Auto

I have been using Android Auto for about three weeks now, the last couple days whenever I am listening to music it will randomly stop playing. I have to navigate back to Spotify in AA and hit play to start playing music again. This happens both for m...

Casual Listener

I have been using Android Auto for about three weeks now, the last couple days whenever I am listening to music it will randomly stop playing.  I have to navigate back to Spotify in AA and hit p...

1342 Views

0 replies

4 likes

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Solved!! Android Auto Radio Stations

I currently have 2 Fords with SYNC 3 (2017 Fusion Sport and 2017 Explorer Sport) in which I use Andriod Auto (AA) every time I'm in them from my S8+. This issue also dates back to when I first got my Fusion (late 2016) and was useing my S7 Edge. When...

Visitor

I currently have 2 Fords with SYNC 3 (2017 Fusion Sport and 2017 Explorer Sport) in which I use Andriod Auto (AA) every time I'm in them from my S8+. This issue also dates back to when I first got my...

fletch8527

Casual Listener

1771 Views

2 replies

0 likes

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  • 0 likes

Can't log in Spotify app

Hey, My android Spotify app seems to log me out randomly. I was using it yesterday without problems and today in the morning, when I opening the app, I got the log in starting page. I've tried logging in using Facebook connect. However, it gives me a...

Newbie

Hey,  My android Spotify app seems to log me out randomly. I was using it yesterday without problems and today in the morning, when I opening the app, I got the log in starting page. I've &nbsp...

Joe

Community Legend

519 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Cant Control from Lock screen

Hey, i cant control Spotify from the locked screen,how do I enable it? S7 edge nougat

Newbie

Hey, i cant control Spotify from the locked screen,how do I enable it? S7 edge nougat 

Maria_B

Moderator

449 Views

1 replies

0 likes

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Superuser Contribution Unable to save to SD card on mobile app

All of my music previously saved on an SD card on my phone was deleted randomly. When I went into settings again, there was no more options to download to my SD card. I have found no help, please help if you have any solutions. Thank you!

Newbie

All of my music previously saved on an SD card on my phone was deleted randomly. When I went into settings again, there was no more options to download to my SD card. I have found no help, please hel...

Maria_B

Moderator

575 Views

1 replies

1 likes

  • 575 Views
  • 1 replies
  • 1 likes

Superuser Contribution Brincar canciones

Porque un usuario de mi plan familiar no puede adelantar canciones? Solo puede escuchar listas como si fuera una cuenta gratuita

Newbie

Porque un usuario de mi plan familiar no puede adelantar canciones? Solo puede escuchar listas como si fuera una cuenta gratuita

Maria_B

Moderator

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes