Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 33057 Views
  • 62 replies
  • 25 likes
  • 33057 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872838 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872838 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25253 Views
  • 3 replies
  • 0 likes
  • 25253 Views
  • 3 replies
  • 0 likes

Superuser Contribution Your episodes: wrong number of downloads

In the following thread claims that the issue is resolved in the newest version.But I am still experiencing it and have checked that I am on the latest version available in the play store.Apparently it only got fixed on the IOS Version.https://commun...

  • Casual Listener
  • In the following thread claims that the issue is resolved in the newest version. But I am still experiencing it and have checked that I am on the latest version available in the play store. Apparen...
  • Maria
  • Moderator
  • 171 Views
  • 4 replies
  • 0 likes
  • 171 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do you phrase a voice command to get spotify to play a playlist.

When using Spotify with Android Auto, no matter how I phrase the request, spotify plays either a song or a band with a similar name instead of the playlist requested.

  • Casual Listener
  • When using Spotify with Android Auto, no matter how I phrase the request, spotify plays either a song or a band with a similar name instead of the playlist requested.
  • Skooj
  • Casual Listener
  • 248 Views
  • 4 replies
  • 0 likes
  • 248 Views
  • 4 replies
  • 0 likes

Superuser Contribution Speicherort wechselt von alleine

Hallöchen,zu aller erst ein paar Technische Infos,Spotify App auf dem Samsung Galaxy S9+ mit Android 9Folgendes Problem:Ich wechsel meinen Speicherort für Offline Dateien von Internal Storage zu SD Card.Nach einem Update der App, nach einen Telefonne...

  • Newbie
  • Hallöchen, zu aller erst ein paar Technische Infos, Spotify App auf dem Samsung Galaxy S9+ mit Android 9 Folgendes Problem: Ich wechsel meinen Speicherort für Offline Dateien von Internal Storage...
  • andreanderswo
  • Casual Listener
  • 7022 Views
  • 29 replies
  • 6 likes
  • 7022 Views
  • 29 replies
  • 6 likes

Superuser Contribution Cannot download Spotify app on new Android phone

PlanPremiumCountryItaly DeviceMoto g32 Operating SystemAndroid 12 (I think) My Question or IssueI recently bought a new phone (moto g32, which apparently runs on Android 12), but in the google play store, the Spotify app displays "Your device isn't c...

  • Casual Listener
  • Plan Premium Country Italy  Device Moto g32  Operating System Android 12 (I think)    My Question or Issue I recently bought a new phone (moto g32, which apparently runs...
  • Eni
  • Moderator
  • 1241 Views
  • 8 replies
  • 0 likes
  • Other
  • 1241 Views
  • 8 replies
  • 0 likes

Superuser Contribution Settings unavailable on phone app

Today I noticed that some of the setting were unavailable in the app on my phone. I have a Samsung Samsung Galaxy S8. The app says the Playback settings, Social settings, Audio Quality settings, and Video Quality settings are unavailable now.

  • Regular
  • Today I noticed that some of the setting were unavailable in the app on my phone. I have a Samsung Samsung Galaxy S8. The app says the Playback settings, Social settings, Audio Quality settings, and ...
  • Alex1301
  • Newbie
  • 11577 Views
  • 8 replies
  • 5 likes
  • 11577 Views
  • 8 replies
  • 5 likes

Create a playlist that functions similar to Liked Songs

I like the ability to sort the Liked Songs playlist by Title/Artist/Album/etc.... as well as the ability to filter by genre. Is it possible to build my own play list that will function the same way? These functions do not appear when using my own pla...

  • Regular
  • I like the ability to sort the Liked Songs playlist by Title/Artist/Album/etc.... as well as the ability to filter by genre. Is it possible to build my own play list that will function the same ...
  • Amayy
  • Spotify Star
  • 114 Views
  • 3 replies
  • 0 likes
  • 114 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Add to Your Episodes" does not do anything

PlanFree/Premium DeviceSamsung Galaxy S10+ Operating System Android 12 My Question or IssueOn Android, if you follow the notification for a podcast and try to add it your episodes, the "Add to Your Episodes" does not do anything. It looks really novi...

  • Gig Goer
  • Plan Free/Premium   Device Samsung Galaxy S10+   Operating System  Android 12   My Question or Issue On Android, if you follow the notification for a podcast and try to ...
  • ukergin
  • Gig Goer
  • 495 Views
  • 9 replies
  • 0 likes
  • 495 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution "This track isn't available on your device" for some local files

PlanPremiumCountryUSDeviceAsus Zenfone 9Operating SystemAndroid 13 My Question or IssueI have a playlist with several hundred tracks unavailable on spotify. These local tracks are available on my PC and I can play them with no issue. Several years ag...

  • Music Fan
  • Plan Premium Country US Device Asus Zenfone 9 Operating System Android 13   My Question or Issue I have a playlist with several hundred tracks unavailable on spotify. These local track...
  • PetrMiksik
  • Regular
  • 6094 Views
  • 24 replies
  • 1 likes
  • Can't download
    Can't download full playlists
    Can't download playlist
    can't download playlists
    local files
  • 6094 Views
  • 24 replies
  • 1 likes

Solved!!Superuser Contribution 15sec skip forward / backwards buttons gone from Android Auto with June 29 Update

PlanPremiumCountryAustralia DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo. Android Auto in VW My Question or IssueWith the most recent update to Spotify on the Android platform, the buttons that allow 15sec skip forwards & skip backwards h...

  • Casual Listener
  • Plan Premium Country Australia   Device Samsung Galaxy S7 Edge Operating System Android Oreo.   Android Auto in VW    My Question or Issue With the most recent update ...
  • ahmednuman10
  • Newbie
  • 8623 Views
  • 6 replies
  • 1 likes
  • 15sec
    Android
    android auto
    bug
    playback
    podcast
    skip backwards
    skip forward
  • 8623 Views
  • 6 replies
  • 1 likes

Superuser Contribution Jam session

Cant join each other's jam session invites tried send through various methods no luch

  • Visitor
  • Cant join each other's jam session invites tried send through various methods no luch
  • Novy
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I set radius for live events

Live events has my correct location but is showing me events hours away. How do I correct this?

  • Newbie
  • Live events has my correct location but is showing me events hours away. How do I correct this?
  • liamlogi
  • Visitor
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Missing buttons and icons

PlanPremiumCountrySlovakiaDeviceXiaomi Mi 11 LiteOperating SystemAndroid 12, MIUI 13.0.6 My Question or IssueThis happened to me a while ago. One day I opened the app and buttons and some icons were missing. I didn't care much because I knew where so...

  • Regular
  • Plan Premium Country Slovakia Device Xiaomi Mi 11 Lite Operating System Android 12, MIUI 13.0.6   My Question or Issue This happened to me a while ago. One day I opened the app and but...
  • nevzatyilmaz
  • Regular
  • 8050 Views
  • 31 replies
  • 2 likes
  • 8050 Views
  • 31 replies
  • 2 likes

Solved!!Superuser Contribution Performance issues samsung galaxy s20 FE.

The app is REALLY slow whenever i try to search for songs, change songs and so on. Have tried to clear cache and data, deleted alot of playlists and downloaded songs and redownloading the app but nothing works. Please help me

  • Visitor
  • The app is REALLY slow whenever i try to search for songs, change songs and so on. Have tried to clear cache and data, deleted alot of playlists and downloaded songs and redownloading the app but no...
  • Eni
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não estou conseguindo ouvir minhas músicas offline mesmo já baixadas

Já tentei todos os métodos possíveis ditos no site do próprio Spotify para solucionar meu problema mas ainda não consegui

  • Visitor
  • Já tentei todos os métodos possíveis ditos no site do próprio Spotify para solucionar meu problema mas ainda não consegui
  • Adriana26242405
  • Newbie
  • 17288 Views
  • 7 replies
  • 2 likes
  • 17288 Views
  • 7 replies
  • 2 likes

Superuser Contribution Time bar not working properly

PlanPremiumCountry DeviceGalaxy s20 ultra Operating SystemAnsroid 13 My Question or IssueThe time bar does not work properly, the music is playing but has no time or time progress. On my car, the infotainment does not recognise that is play something...

  • Casual Listener
  • Plan Premium Country   Device Galaxy s20 ultra  Operating System Ansroid 13   My Question or Issue The time bar does not work properly, the music is playing but has no time o...
  • OscarDC
  • Moderator
  • 2196 Views
  • 66 replies
  • 4 likes
  • 2196 Views
  • 66 replies
  • 4 likes

Superuser Contribution Music randomly turns off and app closes.

Samsung Galaxy S22, Spotify app. While listening to music it will randomly stop playing a song after a random amount of time and the app closes. When app is reopened the song can only play from the beginning not from where it left off.

  • Newbie
  • Samsung Galaxy S22, Spotify app. While listening to music it will randomly stop playing a song after a random amount of time and the app closes. When app is reopened the song can only play from the b...
  • Ivelina
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't turn down the bass booster

I turned off Spotify connect to be able to turn the bass boost up and it sounds horrible and now I can't turn it back down. Help pls

  • Visitor
  • I turned off Spotify connect to be able to turn the bass boost up and it sounds horrible and now I can't turn it back down. Help pls
  • Ivelina
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't add a song to my local files playlist.

I'm attempting to add a song to my local files playlist. I have local files enabled, and using the mobile app on android. Only one song is in my local files playlist, but it's not the song I'm trying to add. The song I'm trying to add is a song mashu...

  • Casual Listener
  • I'm attempting to add a song to my local files playlist. I have local files enabled, and using the mobile app on android. Only one song is in my local files playlist, but it's not the song I'm trying...
  • Joan
  • Moderator
  • 368 Views
  • 7 replies
  • 0 likes
  • 368 Views
  • 7 replies
  • 0 likes