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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7081 Views

0 replies

7 likes

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Solved!!Superuser Contribution Issue with lyrics loading

PlanFree/Premium DevicePoco F5Operating SystemAndroid 14App version 9.0.18.604 Sometimes, the lyrics for a song loading forever. However, if I minimize the app and reopen it, the lyrics instantly show up. I've attached a video that demonstrates the p...

Casual Listener

Plan Free/Premium   Device Poco F5 Operating System Android 14 App version  9.0.18.604   Sometimes, the lyrics for a song loading forever. However, if I minimize the app and ...

endlessgray

Casual Listener

1003 Views

4 replies

0 likes

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Superuser Contribution some tracks sound utterly terrible on spotify

Got a paid spotify account. Running the app on a samsung a52 which is as up to date as samsung wants to make it (Android 14 with the latest patches)This afternoon listening to some roxette tracks and I notice one in 4 or 5 sounds really terrible. Tho...

Visitor

Got a paid spotify account. Running the app on a samsung a52 which is as up to date as samsung wants to make it (Android 14 with the latest patches) This afternoon listening to some roxette tracks a...

OscarDC

Moderator

345 Views

1 replies

0 likes

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Superuser Contribution Storage Translation Issue - Brazilian Portuguese

PlanPremiumCountryBrazilDevicePOCO X6 5GOperating SystemAndroid 13Spotify Version9.0.18.604 My Question or IssueWhen you follow these steps: "Click on Profile Picture > Settings and Privacy > Offline Mode and Data Saving" on the storage session, it d...

Visitor

Plan Premium Country Brazil Device POCO X6 5G Operating System Android 13 Spotify Version 9.0.18.604   My Question or Issue When you follow these steps: "Click on Profile Picture &gt...

Yordan

Moderator

5026 Views

2 replies

0 likes

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Superuser Contribution Bug report: android back arrow not collapsing keyboard, removes search filter

PlanPremiumCountryUSADeviceGoogle Pixel 8Operating SystemAndroid 15Spotify Version9.0.18.604 My Question or IssueWhen searching within a playlist, the back arrow on the bottom of the Android screen used to collapse the keyboard, but you would still b...

Casual Listener

Plan Premium Country USA Device Google Pixel 8 Operating System Android 15 Spotify Version 9.0.18.604   My Question or Issue When searching within a playlist, the back arrow on the b...

kaesterly

Casual Listener

838 Views

7 replies

2 likes

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  • 7 replies
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The New UI for the Playing Screen Needs Improvement

Device: Sony TVOS: Android TVFebruary 18, 2025 There has been an update to the UI for the play screen on Android TV and it is now a less user-friendly experience than before. It has issues with navigation and readability that were not there in the pr...

Casual Listener

Device: Sony TV OS: Android TV February 18, 2025   There has been an update to the UI for the play screen on Android TV and it is now a less user-friendly experience than before. It has issu...

tanmay2705

Newbie

1571 Views

1 replies

3 likes

"Now Playing"
Interface
UI
UX
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Why I still can't get Spotify premium indevidual after buying

i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work

Visitor

i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work

Bittencourt

Spotify Star

169 Views

1 replies

0 likes

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I can't login

I can't access my account and Spotify not sending password reset sms

Visitor

I can't access my account and Spotify not sending password reset sms

TanyaS

Spotify Star

193 Views

1 replies

1 likes

  • 193 Views
  • 1 replies
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Superuser Contribution Auto android scroll symbols missing inside Spotify

The last couple of weeks i got this weird problem, when inside my library my scroll buttons up and down are almost not visible. Normaly the 2 up and down scroll symbols arw bright white, now they look almost greyed out.And if i press them they react ...

Casual Listener

The last couple of weeks i got this weird problem, when inside my library my scroll buttons up and down are almost not visible.  Normaly the 2 up and down scroll symbols arw bright white, now t...

Silverhaze-NL

Casual Listener

648 Views

5 replies

0 likes

Help
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Superuser Contribution No chapters in audiobooks

PlanPremiumCountryUS In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not help

Casual Listener

  Plan Premium Country US   In mobile app cannot see audiobook chapters. Desktop app shows these chapters and chapters were previously visible. Tried reinstalling and this did not hel...

Maria

Moderator

4474 Views

29 replies

6 likes

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  • 29 replies
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Superuser Contribution In-car Dash App keeps stopping

PlanPremiumCountryUKDeviceBuilt-In-Car Dash TouchscreenOperating SystemAndroid My Question or IssueOver past 3 months i start to play Spotify and is randomly pauses/Stops and then crashes, I have cleared Cache and updated but this continues to do thi...

Visitor

Plan Premium Country UK Device Built-In-Car Dash Touchscreen Operating System Android   My Question or Issue Over past 3 months i start to play Spotify and is randomly pauses/Stops and...

Yordan

Moderator

239 Views

1 replies

0 likes

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Superuser Contribution Songs skip on Android app - NOT after 10 seconds

PlanFamilyCountryAustriaDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueIn the past few days songs have started skipping and jumping to the next song. I saw that there seems to be an issue with songs skipping at around 10 secon...

Newbie

Plan Family Country Austria Device Samsung Galaxy S10 Operating System Android 12   My Question or Issue In the past few days songs have started skipping and jumping to the next s...

Ivelina

Moderator

430 Views

1 replies

0 likes

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Superuser Contribution Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AlejaR

Moderator

239 Views

1 replies

0 likes

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Solved!!Superuser Contribution All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Plan Free Device Xiaomi Lite 12  Operating System Xiaomi HyperOS  My Question or Issue I logged into my account and saw that I can't play a single song and absolutely all playlists a...

Natallia

Visitor

358776 Views

538 replies

34 likes

Account
Free
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Superuser Contribution PLAYBACK SETTINGS GRAY OUT WHEN PLAYING SPOTIFY ON AMAZON ALEXA ECHO DEVICES!

Plan: PREMIUM!Country: US! Device: GALAXY NOTE 20 ULTRA 5G! Operating System: ANDROID 13! My Question or Issue: This act just recently started! Where all my spotify playback settings become grayed out! whenever attempting to play spotify through any ...

Casual Listener

Plan: PREMIUM! Country: US!   Device: GALAXY NOTE 20 ULTRA 5G!   Operating System: ANDROID 13!   My Question or Issue: This act just recently started!  Where all my sp...

BROTHERMUHUMMAD

Casual Listener

943 Views

5 replies

1 likes

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Search playback

What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next song would be another of the results and not the next...

Newbie

What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next so...

TanyaS

Spotify Star

426 Views

1 replies

0 likes

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Bug in Valentines share pop-up

PlanPremiumCountryUK & NIDevicePixel 6aOperating SystemAndroid 15 My Question or IssueThe Valentines day promotional pop-up is getting the user's country incorrect. I received the pop-up with correct country (UK & NI) but from the share dialogue it s...

Casual Listener

Plan Premium Country UK & NI Device Pixel 6a Operating System Android 15   My Question or Issue The Valentines day promotional pop-up is getting the user's country incorrect. I rec...

267 Views

0 replies

0 likes

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Spotify PiP minidisplay crashing Android

PlanPremium DuoCountryBrazil DeviceMotorola Edge 40 Neo & Motorola G84Operating SystemAndroid 14 IssueWhen playing any content in video mode and press Android home button, calling the picture in picture minidisplay, the android crashes and restart. I...

Regular

Plan Premium Duo Country Brazil   Device Motorola Edge 40 Neo & Motorola G84 Operating System Android 14   Issue When playing any content in video mode and press Android home...

Amay

Spotify Star

652 Views

3 replies

0 likes

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Superuser Contribution Filters in Your Episodes reset/not saved

This should be submitted as a bug. All settings and filters are not saved after navigating away from Your Episodes

Casual Listener

This should be submitted as a bug.   All settings and filters are not saved after navigating away from Your Episodes

OscarDC

Moderator

2984 Views

22 replies

5 likes

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Superuser Contribution Can't consistently drag scroll bar

PlanPremiumDevicePixel 8Operating SystemAndroid 15 My Question or IssueMost of the time when I'm trying to quickly scroll to the bottom of a playlist by dragging the scroll bar on the right of the screen, the app fails to register the interaction. Th...

Casual Listener

Plan Premium Device Pixel 8 Operating System Android 15   My Question or Issue Most of the time when I'm trying to quickly scroll to the bottom of a playlist by dragging the scroll bar o...

Joan

Moderator

1595 Views

7 replies

0 likes

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Superuser Contribution Playlist plays in recently added order even when sorting.

PlanPremiumCountryUSADeviceSamsung Galaxy A15Operating SystemAndroid 14 My Question or IssueWhen I sort my playlist and start playing it while sorted, it should play in the order displayed. However, it starts playing in the recently added order. In t...

Regular

Plan Premium Country USA Device Samsung Galaxy A15 Operating System Android 14   My Question or Issue When I sort my playlist and start playing it while sorted, it should play in the o...

Normington

Visitor

938 Views

11 replies

0 likes

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  • 11 replies
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