Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53064 Views
  • 68 replies
  • 25 likes
  • 53064 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27618 Views
  • 4 replies
  • 0 likes
  • 27618 Views
  • 4 replies
  • 0 likes

Superuser Contribution Song listed in album but link is greyed out

Mr and mrs smith album(the actual vocal version) has a song by Alana D, baby bay listed but you cant play it. Several others on the album are also unavailable. Is this some weird loss of license on spotify?

  • Casual Listener
  • Mr and mrs smith album(the actual vocal version) has a song by Alana D, baby bay listed but you cant play it. Several others on the album are also unavailable. Is this some weird loss of license on s...
  • qrmzk37xn90rjnk5qkkx
  • Visitor
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Superuser Contribution When I look through new podcast episodes, I am brought back to top of list after opening an episode

PlanPremiumCountryUSDeviceGoogle Pixel 3aOperating SystemAndroid 11 My Question or IssueI like to browse through the latest episodes of all my subscribed podcasts (by going to "your library" then "podcasts" and then scrolling through "episodes") ever...

  • Newbie
  • Plan Premium Country US Device Google Pixel 3a Operating System Android 11   My Question or Issue I like to browse through the latest episodes of all my subscribed podcasts (by going t...
  • Eni
  • Moderator
  • 900 Views
  • 4 replies
  • 1 likes
  • 900 Views
  • 4 replies
  • 1 likes

Superuser Contribution Vibration feedback is missing for swipe to queue and scroll bar

There is no tactile vibration feedback when swiping to add a song to the queue, selecting songs already in the queue, or interacting with the scroll bar.The only vibration feedback present in the app occurs when tapping the plus button to add a song ...

  • Newbie
  • There is no tactile vibration feedback when swiping to add a song to the queue, selecting songs already in the queue, or interacting with the scroll bar. The only vibration feedback present in the...
  • Novy
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution On my Spotify app and browser, I can't view any pages other than the search

I am trying to play Spotify on a Chromebook. I can play from the 'My Library' navbar, and from the small icon when I search a playlist or album, but whenever I click on an artist, playlist, album, podcast, my profile, or any other page, the page says...

  • Casual Listener
  • I am trying to play Spotify on a Chromebook. I can play from the 'My Library' navbar, and from the small icon when I search a playlist or album, but whenever I click on an artist, playlist, album, po...
  • 31xyfc72dnqkop45uoa7
  • Visitor
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't log into app

I can log in and use spotify on web version without no issues, but it keeps erroring any time I try to login in the app. I've done all I could such as restarting phone, clearing cache and data or reinstalling app and I even get the permium subscripti...

  • Casual Listener
  • I can log in and use spotify on web version without no issues, but it keeps erroring any time I try to login in the app. I've done all I could such as restarting phone, clearing cache and data or rei...
  • huskirish
  • Casual Listener
  • 4734 Views
  • 9 replies
  • 0 likes
  • 4734 Views
  • 9 replies
  • 0 likes

Superuser Contribution when change scrubber audio go mute

PlanPremiumDeviceXiaomi Poco F6 ProOperating SystemHyperOS 1.0.7.0 - Android 14 My Question or Issuewhen change scrubber audio go mute, have to pause and play the music to reproduce again.

  • Regular
  • Plan Premium Device Xiaomi Poco F6 Pro Operating System HyperOS 1.0.7.0 - Android 14   My Question or Issue when change scrubber audio go mute, have to pause and play the music to reprod...
  • mrhomeless_97
  • Newbie
  • 347 Views
  • 7 replies
  • 0 likes
  • 347 Views
  • 7 replies
  • 0 likes

Superuser Contribution Very slow response from app

The app keeps being very slow bith offline and online. Takes minutes for a clicked song to play, takes long to search even in my own liked songs and sometimes just never works

  • Visitor
  • The app keeps being very slow bith offline and online. Takes minutes for a clicked song to play, takes long to search even in my own liked songs and sometimes just never works
  • Eni
  • Moderator
  • 3495 Views
  • 5 replies
  • 0 likes
  • 3495 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify kids availability in Belgium?

Dear,I'm part of a family plan, and I would like to have access to Spotify kids. Unfortunately, this is not available in Belgium yet, on Android at least.Is there an ETA as to when it will be available? Kind regards,Joey

  • Casual Listener
  • Dear, I'm part of a family plan, and I would like to have access to Spotify kids. Unfortunately, this is not available in Belgium yet, on Android at least. Is there an ETA as to when it will ...
  • Ktrientje
  • Visitor
  • 1490 Views
  • 5 replies
  • 1 likes
  • 1490 Views
  • 5 replies
  • 1 likes

Superuser Contribution Daily Mixes are gone with new UI update

The new UI update on mobile has ruined the music experience for me. The daily mixes have been my go to for a while and now they are gone.

  • Casual Listener
  • The new UI update on mobile has ruined the music experience for me. The daily mixes have been my go to for a while and now they are gone. 
  • Dessi
  • Moderator
  • 8780 Views
  • 24 replies
  • 11 likes
  • 8780 Views
  • 24 replies
  • 11 likes

Solved!! Still no AI Playlists

As the title says, I still don't have AI playlists. Fully upgraded Android Galazy S22 Ultra, Spotify version is 8.9.78.513, I'm in the US, have had Spotify Premium Family since 2015, App has been completely uninstalled and reinstalled (Yay for having...

  • Newbie
  • As the title says, I still don't have AI playlists. Fully upgraded Android Galazy S22 Ultra, Spotify version is 8.9.78.513, I'm in the US, have had Spotify Premium Family since 2015, App has been com...
  • DomPajot
  • Regular
  • 1103 Views
  • 2 replies
  • 0 likes
  • 1103 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android Auto connected, audio comes out of phone

PlanPremiumCountry DeviceGoogle Pixel 5, 3a XL, Carpodgo Android Auto, Volvo Grom Car BT3 Bluetooth SoundsystemOperating SystemAndroid 14 My Question or IssueSpotify is usually connected in my car via Bluetooth to my Soundsystem. When playing, Spotif...

  • Regular
  • Plan Premium Country   Device Google Pixel 5, 3a XL, Carpodgo Android Auto, Volvo Grom Car BT3 Bluetooth Soundsystem Operating System Android 14   My Question or Issue Spotify is...
  • MinerCalvert
  • Newbie
  • 248 Views
  • 2 replies
  • 0 likes
  • android auto
    bluetooth
  • 248 Views
  • 2 replies
  • 0 likes

Superuser Contribution songs will not play in app on phone

I have android phone. When I'm on Spotify app under playlist roughly 50% of the songs listed will not play. when I click on song the pop up says this track isn't available on your phone?

  • Visitor
  • I have android phone. When I'm on Spotify app under playlist roughly 50% of the songs listed will not play. when I click on song the pop up says this track isn't available on your phone?
  • OscarDC
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I get the cover art of a song to appear when In sharing on WhatsApp?

When I'm sharing a link to a song on WhatsApp messenger no cover art shows upPlan: Premium Device: Galaxy S22 Ultra Android Version: 14

  • Newbie
  • When I'm sharing a link to a song on WhatsApp messenger no cover art shows up Plan: Premium Device: Galaxy S22 Ultra Android Version: 14
  • Joan
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video Podcasts will not play in car when connected on bluetooth

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueI've noticed when connected to my car via bluetooth (no android auto), the video part of any podcast will not load. The audio will work, but it seems the vid...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue I've noticed when connected to my car via bluetooth (no android auto), the video ...
  • Not applicable
  • 44461 Views
  • 65 replies
  • 17 likes
  • Android
    bluetooth
    podcast
    Video Podcast
  • 44461 Views
  • 65 replies
  • 17 likes

Superuser Contribution How do I stop Android from detecting I'm using Spotify on another device

When I play Spotify on a desktop or laptop computer or smart speaker, my phone detects it and shows it as the now playing thing on my phone. I don't want it to do this. I could understand it if I opened the app, but it does it regardless. Is there a ...

  • Music Fan
  • When I play Spotify on a desktop or laptop computer or smart speaker, my phone detects it and shows it as the now playing thing on my phone. I don't want it to do this.   I could understand it...
  • Ivelina
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Get the Best Experience on Android 12..." Pop Up

PlanPremiumCountryUSDeviceGalaxy Note 20 UltraOperating SystemAndroid 12 My Question or IssueI keep getting a pop up that says "Get the best Spotify experience on Android 12...Allow Bluetooth". I don't necessarily see a reason to allow bluetooth sinc...

  • Visitor
  • Plan Premium Country US Device Galaxy Note 20 Ultra Operating System Android 12   My Question or Issue I keep getting a pop up that says "Get the best Spotify experience on Android 12....
  • vishal-kotwar
  • Newbie
  • 45758 Views
  • 95 replies
  • 44 likes
  • 45758 Views
  • 95 replies
  • 44 likes

Out of offline devices

I only have 2 phones and a watch for my Spotify but can only download my playlists on one device . I've never had any problems until recently

  • Visitor
  • I only have 2 phones and a watch for my Spotify but can only download my playlists on one device . I've never had any problems until recently
  • Amayy
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast section not loading after plan change

A few days ago I upgraded my account from the basic Duo to the family premium, and since then my wife (who was and continues to be registered to my household on Spotify) has not been able to access the podcast section of the Spotify app from the land...

  • Newbie
  • A few days ago I upgraded my account from the basic Duo to the family premium, and since then my wife (who was and continues to be registered to my household on Spotify) has not been able to access t...
  • OscarDC
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello! I WANT TO PLAY A TRACK FROM MY ALBUM ON MY PHONE

I WANT TO PLAY A TRACK FROM MY ALBUM ON MY PHONE. BUT THE *BLEEP* END INCLUDES MUSIC IN THE COMPUTER HEADPHONES. I'M NOT AN IDIOT I PRESSED THE DEVICE SELECTION BUTTON BUT WHEN SELECTING A PHONE NOTHING HAPPENS ON THE PHONE AND ON THE PC ALSO

  • Visitor
  • I WANT TO PLAY A TRACK FROM MY ALBUM ON MY PHONE. BUT THE *BLEEP* END INCLUDES MUSIC IN THE COMPUTER HEADPHONES. I'M NOT AN IDIOT I PRESSED THE DEVICE SELECTION BUTTON BUT WHEN SELECTING A PHONE NOTH...
  • MihailY
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution log into spotify kids using google account

hi,I'm registered at spotify via my google account. When I try to install spotify kids for my son, the HowTo article offers solutions for people who've got their own login credentials for spotify (not the case for me) or people who are logging in via...

  • Regular
  • hi, I'm registered at spotify via my google account. When I try to install spotify kids for my son, the HowTo article offers solutions for people who've got their own login credentials for spotify (...
  • Vasil
  • Moderator
  • 393 Views
  • 5 replies
  • 0 likes
  • 393 Views
  • 5 replies
  • 0 likes