Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium familyCountryEnglandDeviceSamsung Galaxy 9 A20eOperating System Android My Question or IssueI have no lyrics. I have updated Spotify. Restarted and logged in and out of Spotify several times. Husband tried on his phone but didn't work.Ple...
Plan Premium family Country England Device Samsung Galaxy 9 A20e Operating System Android My Question or Issue I have no lyrics. I have updated Spotify. Restarted&...
Moderator
341 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceGoogle Pixel 6 ProOperating SystemAndroid 12 My Question or IssueMy wife uses our Spotify account to play music to sleep and on her way to work on her phone but if she has music playing then as soon as I connect a...
Plan Premium Country United States Device Google Pixel 6 Pro Operating System Android 12 My Question or Issue My wife uses our Spotify account to play music to sleep and on h...
Spotify Legend
556 Views
1 replies
0 likes
PlanPremiumPaísMéxicoDispositivoPOCO X3Sistema operativoMIUI Global 12.5.4 Mi pregunta o problemaEn algún momento del 2021 cuando lanzaron la función, la tenía en mi celular y se veían las letras pero de la nada ya no se vieron y he intentado hacer t...
Plan Premium País México Dispositivo POCO X3 Sistema operativo MIUI Global 12.5.4 Mi pregunta o problema En algún momento del 2021 cuando lanzaron la función, la tenía en mi ...
Spotify Legend
798 Views
1 replies
0 likes
PlanFree/PremiumCountry Device: Moto g5 plus Operating Systemandroid 8.1 My Question or Issue mi problema es que no puedo desactivar la opcion de ahorro de datos, cada vez que intento sacarla se pone de vuelta automaticamente y me obliga a escuchar e...
Plan Free/Premium Country Device: Moto g5 plus Operating System android 8.1 My Question or Issue mi problema es que no puedo desactivar la opcion de ahorro de dat...
Moderator
994 Views
4 replies
1 likes
PlanPremium StudentCountryChileDeviceRedmi Note 10 ProOperating SystemAndroid 11 My Question or IssueAs the title says, the play and pause button appears completely white and I don't know how to fix it. I've tried a clean Spotify install but it didn'...
Plan Premium Student Country Chile Device Redmi Note 10 Pro Operating System Android 11 My Question or Issue As the title says, the play and pause button appears completely white and...
Casual Listener
2485 Views
2 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid 8No lyrics are available for any song.
Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android 8 No lyrics are available for any song.
Moderator
347 Views
1 replies
0 likes
PlanFree (other person) Premium (me)CountryUkraineDeviceBoth android phones. Mine is Google Pixel 3Operating SystemAndroid 12 My Question or IssueWhen trying to accept link by following the link generated by Blend feature it errors out with "Somethin...
Plan Free (other person) Premium (me) Country Ukraine Device Both android phones. Mine is Google Pixel 3 Operating System Android 12 My Question or Issue When trying to accept link b...
Community Legend
584 Views
1 replies
1 likes
PlanPremiumCountryIndia DeviceOne Plus Nord Operating SystemAndroid 11 My Question or IssueI recieved a blend invite link from a friend but I can't access it... It just keeps showing something went wrong'... I tried sending the invite but they can't ...
Plan Premium Country India Device One Plus Nord Operating System Android 11 My Question or Issue I recieved a blend invite link from a friend but I can't access it......
Community Legend
719 Views
1 replies
0 likes
PlanPremiumCountryPortugalDeviceXiaomi mi A2Operating SystemAndroid 10 My Question or IssueFor some weeks (or months) I can't shuffle albums anymore, even with shuffle selected in the now playing, when I click to play an album, it always disable shuf...
Plan Premium Country Portugal Device Xiaomi mi A2 Operating System Android 10 My Question or Issue For some weeks (or months) I can't shuffle albums anymore, even with shuffle select...
Spotify Legend
463 Views
1 replies
0 likes
PlanPremiumCountryU.S.DeviceGoogle Pixel 3 A XLOperating SystemAndroid 12 My Question or Issue The Spotify code, for my playlist that has cover art is not matching (in color) the cover art, which is not showing, when I go to the playlist options. Thi...
Plan Premium Country U.S. Device Google Pixel 3 A XL Operating System Android 12 My Question or Issue The Spotify code, for my playlist that has cover art is not matching (in...
Spotify Star
1911 Views
3 replies
0 likes
My girlfriend and I recently made a playlsit together for just us two. She made the playlist and made me a collaborator. Sadly, someone unknown to us joined and put in songs we didn't want. She ended up kicking them out. I told her to private the pla...
My girlfriend and I recently made a playlsit together for just us two. She made the playlist and made me a collaborator. Sadly, someone unknown to us joined and put in songs we didn't want. She ended...
Community Legend
363 Views
1 replies
0 likes
Spoiler (Highlight to read) PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy A71Operating SystemAndroid 11Spotify App Version: 8.6.88.1104My Question or IssueAdding songs from a downloaded playlist to another of my playlists (no matter if they are d...
Plan Premium Country Switzerland Device Samsung Galaxy A71 Operating System Android 11 Spotify App Version: 8.6.88.1104 My Question or Issue Adding songs from a downloaded playlist...
Spotify Legend
556 Views
3 replies
0 likes
I have free spotify. Whenever my playlist with 12 tracks from the same artist finishes, instead of playing it again spotify forces me to listen to 'suggested' songs and wont let me listen to whag I want to listen to. Please help, autoplay is off. I t...
I have free spotify. Whenever my playlist with 12 tracks from the same artist finishes, instead of playing it again spotify forces me to listen to 'suggested' songs and wont let me listen to whag I w...
Newbie
584 Views
1 replies
1 likes
Plan: PremiumCountry: USDevice: Samsung Note 4 (don't mock me)Operating System: Android Marshmallow (6.0.1)(EOL 2020)Service (and I use the term loosely): Verizon My Question or Issue:Failures:Could not make or receive phone calls. Sometime got messa...
Plan: Premium Country: US Device: Samsung Note 4 (don't mock me) Operating System: Android Marshmallow (6.0.1)(EOL 2020) Service (and I use the term loosely): Verizon My Que...
Moderator
2546 Views
3 replies
0 likes
Plan: PremiumCountry: USADevice: OnePlus5Operating System: Android 10Spotify Version: 8.6.66.22 (but problem has existed for a long time) My Question or IssueOn a podcast page, I can filter displayed episodes by "Downloads". I leave the app by clicki...
Plan: Premium Country: USA Device: OnePlus5 Operating System: Android 10 Spotify Version: 8.6.66.22 (but problem has existed for a long time) My Question or Issue On a podcast page, I...
Moderator
2484 Views
12 replies
0 likes
1. Spotify connect works half time on Android. It you try to skip a few songs connect just stops working. You can see video about it here:https://twitter.com/harvasyuk/status/1459594876312596481?s=20 2. When phone is in Ukrainian language chart cover...
1. Spotify connect works half time on Android. It you try to skip a few songs connect just stops working. You can see video about it here: https://twitter.com/harvasyuk/status/145959487631259...
349 Views
0 replies
0 likes
PlanPremiumCountryIndiaDeviceOnePlus 7T ProOperating SystemAndroid 10 (Spotify v 8.5.77.1043) My Question or IssueThere is a huge amount of lag and delay when using the Spotify app. Swipe actions for changing tracks results in stutters and animation ...
Plan Premium Country India Device OnePlus 7T Pro Operating System Android 10 (Spotify v 8.5.77.1043) My Question or Issue There is a huge amount of lag and delay when using the Spoti...
Newbie
1353 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceAndroidOperating SystemAndroid 10Spotify 8.6.2.774Android: 10 My Question or IssueI just noticed this because we've burnt thru 20+ gig of data this month. (Normal is 2-3). Spotify is downloading all my offline playlists ove...
Plan Premium Country USA Device Android Operating System Android 10 Spotify 8.6.2.774 Android: 10 My Question or Issue I just noticed this because we've burnt thru 20+ gig ...
Newbie
1253 Views
5 replies
5 likes
Hey Spotify, hope your followers are increasing by day. So ,when i was listening a song , i liked a song so much such that i turned auto repeated currently playing song but later on i lost interest and to change to other song will need to go to playl...
Hey Spotify, hope your followers are increasing by day. So ,when i was listening a song , i liked a song so much such that i turned auto repeated currently playing song but later on i lost interest a...
Moderator
435 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Note 8Operating SystemAndroid 9.0 My Question or IssueExplicit songs play even though explicit filter is enabled. I have my explicit filter enabled on my device. I play my music through an Amazon Echo. I have the pro...
Plan Premium Country UK Device Samsung Note 8 Operating System Android 9.0 My Question or Issue Explicit songs play even though explicit filter is enabled. I have my e...
Moderator
1010 Views
4 replies
0 likes
