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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Casual Listener
  • 26949 Views
  • 59 replies
  • 23 likes
  • 26949 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869987 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869987 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24657 Views
  • 3 replies
  • 0 likes
  • 24657 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to enable Spotify Canvas?

I don't have Spotify Canvas on my phone. It used to work normally, but now I don't have and can't see an option in settings to enable it. How to deal with this problem? I have the latest app update

  • Visitor
  • I don't have Spotify Canvas on my phone. It used to work normally, but now I don't have and can't see an option in settings to enable it. How to deal with this problem? I have the latest app update
  • yanshtt
  • Newbie
  • 278 Views
  • 4 replies
  • 2 likes
  • 278 Views
  • 4 replies
  • 2 likes

I literally can't log in on my android phone

I tried Facebook login and regular login, it just goes to a black screen. I'm on a pixel 6 Pro, downloaded the app from the play store

  • Regular
  • I tried Facebook login and regular login, it just goes to a black screen. I'm on a pixel 6 Pro, downloaded the app from the play store 
  • SPABM
  • Regular
  • 509 Views
  • 8 replies
  • 0 likes
  • 509 Views
  • 8 replies
  • 0 likes

Superuser Contribution Why does my Spotify keep connecting to devices I do not select or do not want to use?

PlanPremiumCountryusaDeviceMoto G G5Operating SystemLatest Android My Question or IssueWhy does my Spotify keep connecting to devices I do not select or do not want to use? How do I remove them?

  • Regular
  •   Plan Premium Country usa Device Moto G G5 Operating System Latest Android   My Question or Issue Why does my Spotify keep connecting to devices I do not select or do not want t...
  • AlejaR
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle not working properly

I scroll through my liked songs, and I play a song. I watch shuffle get enabled in front of my eyes *even though I explicitly disabled it*.I disable shuffle.It completely forgets the fact I played a song halfway through liked songs, and the queue sta...

  • Regular
  • I scroll through my liked songs, and I play a song.  I watch shuffle get enabled in front of my eyes *even though I explicitly disabled it*. I disable shuffle. It completely forgets the fact ...
  • AlejaR
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car Mode switching playlists

Plan: PremiumCountry: Australia Device: Samsung Galaxy S21 UltraOperating System: Android 13 My Question or IssueOkay, so I have a weird question. When I jump into my car in the morning, and turn on Spotify, it jumps into Car Mode (no issues with tha...

  • Casual Listener
  • Plan: Premium Country: Australia   Device: Samsung Galaxy S21 Ultra Operating System: Android 13   My Question or Issue Okay, so I have a weird question. When I jump into my ...
  • thegreengrass
  • Casual Listener
  • 1060 Views
  • 7 replies
  • 3 likes
  • Android
    car mode
  • 1060 Views
  • 7 replies
  • 3 likes

Superuser Contribution Spotify only works with WIFI

PlanPremiumCountryColombiaDeviceXiaomi mi A3Operating SystemAndroid 11My Question or IssueSpotify shows "offline" when wifi is not connected. I've deleted the app twice, deleted all files related but it doesn't fix. 4G works perfect with every app bu...

  • Visitor
  • Plan Premium Country Colombia Device Xiaomi mi A3 Operating System Android 11 My Question or Issue Spotify shows "offline" when wifi is not connected. I've deleted the app twice, deleted all...
  • AlejaR
  • Moderator
  • 850 Views
  • 5 replies
  • 0 likes
  • 850 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can i play multi session on two mobiles with one account at the same time? ?

Hi, Hope you are enjoying your life I am using Spotify on two mobile. One for mu girl friend and second for my personal. I login one account on two mobiles. When i play any song on my Spotify why my girlfriend mobile also play same song same time. So...

  • Regular
  • Hi, Hope you are enjoying your life ❤️   I am using Spotify on two mobile. One for mu girl friend and second for my personal. I login one account on two mobiles. When i play any song on my Sp...
  • Ivelina
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • Multi Session
    one accounts
    two mobile
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts, pauses, switches, and stops songs on its own

Hi,Since a few days, Spotify starts, pauses, stops, and switches songs on its own. This happens on my phone and as far as I can tell, it only happens when I have my headphones plugged in.Even when I close the Spotify app, it'll start a song again. Ev...

  • Casual Listener
  • Hi, Since a few days, Spotify starts, pauses, stops, and switches songs on its own. This happens on my phone and as far as I can tell, it only happens when I have my headphones plugged in. Even...
  • Günaydın11
  • Visitor
  • 378 Views
  • 6 replies
  • 0 likes
  • 378 Views
  • 6 replies
  • 0 likes

Superuser Contribution Alarm has endless loading circle when connecting to Spotify library

Premium account (Slovenia) made on an old email account (not with Google authentication)Android 10 (update 2021-01-01) - Android One versionSpotify v.8.6.0.830(native) Clock v6.3.1Simply put, when in the clock app's alarm section I go under Spotify t...

  • Newbie
  • Premium account (Slovenia) made on an old email account (not with Google authentication) Android 10 (update 2021-01-01) - Android One version Spotify v.8.6.0.830 (native) Clock v6.3...
  • mestereaga
  • Casual Listener
  • 2536 Views
  • 10 replies
  • 0 likes
  • 2536 Views
  • 10 replies
  • 0 likes

[Android] Crash when searching with an invalid URL escape code

Most of the time searching % crashes the app. PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 14 My Question or IssueAny search on Spotify Android that contains an invalid URL escape code crashes the app. This includes the following strings...

  • Casual Listener
  • Most of the time searching % crashes the app.   Plan Premium Country USA Device Pixel 7 Operating System Android 14   My Question or Issue Any search on Spotify Android that con...
  • kupiakos
  • Casual Listener
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't find downloaded songs

Device Samsung j3 My Question or IIssueI am on premium trial and testing the features. The ad said " download songs,albums and playlists with premium". So I tried. The green arrow indicates the download of the playlists seem to have worked, but I don...

  • Casual Listener
  • Device  Samsung j3   My Question or IIssue I am on premium trial and testing the features. The ad said " download songs,albums and playlists with premium". So I tried.  The green a...
  • gitguy
  • Casual Listener
  • 32155 Views
  • 14 replies
  • 0 likes
  • 32155 Views
  • 14 replies
  • 0 likes

Superuser Contribution Explicit content filter not working

PlanFamilyCountryUnited KingdomDeviceSamsung Galaxy S8 and Bowers & Wilkins Formation FlexOperating SystemAndroid My Question or IssueIn the last week or so, the explicit content filter has stopped working. The setting is off to block explicit conten...

  • Regular
  • Plan Family Country United Kingdom Device Samsung Galaxy S8 and Bowers & Wilkins Formation Flex Operating System Android   My Question or Issue In the last week or so, the explicit...
  • Northstar11
  • Newbie
  • 9589 Views
  • 30 replies
  • 6 likes
  • Explicit
    swearing
  • 9589 Views
  • 30 replies
  • 6 likes

Superuser Contribution There is no button to turn off Spotify

There is no way on my galaxy s21 to shut off Spotify. No stop button on app or widget. So out of nowhere Spotify will start blasting into my earbuds if I just barely touch them by mistake. I have to go to settings> spotify> force stop every time I wa...

  • Visitor
  • There is no way on my galaxy s21 to shut off Spotify. No stop button on app or widget. So out of nowhere Spotify will start blasting into my earbuds if I just barely touch them by mistake. I have to ...
  • cantturnitofimgone
  • Visitor
  • 1697 Views
  • 3 replies
  • 0 likes
  • 1697 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to like, add songs to library with Talkback screen reader on Android

Hello,Pixel 6 pro, Android 14, Spotify premium and in Canada.Currently, using the Talkback screen reader it is not possible to like / add a song to my library. The option to do so in the now playing screen or the mini player at the bottom of the scre...

  • Casual Listener
  • Hello, Pixel 6 pro, Android 14, Spotify premium and in Canada. Currently, using the Talkback screen reader it is not possible to like / add a song to my library. The option to do so in the now play...
  • AlejaR
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • accessibility
    Android
    blind
    Library
    Talkback
  • 116 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashing in Amazon Kids

I have a Spotify family account. My daughter is on my family account. She has a Fire HD 10 (11th Generation) with an Amazon Kids account. She has the Spotify app loaded in her Amazon Kids app.Everything was working fine, until a recent update that ad...

  • Casual Listener
  • I have a Spotify family account. My daughter is on my family account. She has a Fire HD 10 (11th Generation) with an Amazon Kids account. She has the Spotify app loaded in her Amazon Kids app. E...
  • HM121
  • Casual Listener
  • 1161 Views
  • 18 replies
  • 0 likes
  • 1161 Views
  • 18 replies
  • 0 likes

Superuser Contribution I can't able to login

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maria
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disattivare avvio automatico

Samsung Galaxy S10Sistema operativo(iOS 10, Android Oreo, Windows 10, ecc.) La mia domanda o problemaBuongiorno a tutti, non ho notato che più persone hanno il problema dell'esecuzione automatica quando il telefono si collega a dispositivi bluethoot ...

  • Casual Listener
  •   Samsung Galaxy S10 Sistema operativo (iOS 10, Android Oreo, Windows 10, ecc.)   La mia domanda o problema Buongiorno a tutti, non ho notato che più persone hanno il problema dell'es...
  • luca74
  • Visitor
  • 4402 Views
  • 7 replies
  • 0 likes
  • 4402 Views
  • 7 replies
  • 0 likes

Superuser Contribution Android auto and bluetooth crashing

Plan: Premium individual Country: Canada Device: Galaxy S23 UltraOperating System: Android 13, One UI 5.1Spotify app version: 8.8.80.599 My Question or Issue Hey! So I've been having this issue fornthe past little bit and it's started getting way too...

  • Regular
  • Plan: Premium individual  Country: Canada   Device: Galaxy S23 Ultra Operating System: Android 13, One UI 5.1 Spotify app version: 8.8.80.599   My Quest...
  • Maria
  • Moderator
  • 594 Views
  • 6 replies
  • 0 likes
  • 594 Views
  • 6 replies
  • 0 likes

Superuser Contribution Search not loading results on Android

PlanPremiumCountryFranceDeviceSamsung Galaxy 52sOperating SystemAndroid I am online, (I checked offline option is not switched on), I can play any song, however, if I go to the "Search" tab nothing is loaded. Just the green circle swirling is there. ...

  • Visitor
  • Plan Premium Country France Device Samsung Galaxy 52s Operating System Android   I am online, (I checked offline option is not switched on), I can play any song, however, if I go to the...
  • Maria
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes