Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27869 Views
  • 59 replies
  • 23 likes
  • 27869 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870417 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870417 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24747 Views
  • 3 replies
  • 0 likes
  • 24747 Views
  • 3 replies
  • 0 likes

Albums not loading quick

PlanPremiumCountry DeviceMoto Z2Operating SystemAndroid Oreo My Question or IssueThe albums take a long time to corrrectly load since the last update, only the albums. Playlist and almost everything works fine. I clean cache, re-install the app and e...

  • Regular
  •   Plan Premium Country   Device Moto Z2 Operating System Android Oreo   My Question or Issue The albums take a long time to corrrectly load since the last update, only the a...
  • Anthonyequisde
  • Regular
  • 528 Views
  • 6 replies
  • 0 likes
  • 528 Views
  • 6 replies
  • 0 likes

Solved!! Song restarts every time Spotify is opened

PlanPremiumCountryUSADeviceEonon Android Car StereoOperating SystemAndroid 8.1My Question or IssueWhen I open the app, the song restarts instead of picking up where it left off. My other Android devices play the song from the last point played. Not a...

  • Casual Listener
  •   Plan Premium Country USA Device Eonon Android Car Stereo Operating System Android 8.1 My Question or Issue When I open the app, the song restarts instead of picking up where it left ...
  • songassistant
  • Composer
  • 2329 Views
  • 1 replies
  • 0 likes
  • Song restart
  • 2329 Views
  • 1 replies
  • 0 likes

Solved!! No Shuffle Button on ANDROID

Plan: FreeCountry: UKDevice: Samsung J3Operating System: ANDROIDMy Question or IssueIt's been asked 1000s of times before but none of the so called "solutions" seem to work.There is NO Shuffle button on ANDROIDOne post talked about "you can't UN-shuf...

Screenshot_20190329-071246_Spotify.jpg
  • Casual Listener
  • Plan: Free Country: UK Device: Samsung J3 Operating System: ANDROID My Question or Issue It's been asked 1000s of times before but none of the so called "solutions" seem to work. There ...
  • songassistant
  • Composer
  • 1722 Views
  • 1 replies
  • 0 likes
  • 1722 Views
  • 1 replies
  • 0 likes

Spotify premium with google play prepaid card

Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay PlanPremiumCountryGermany DeviceSamsung galaxy S7 edgeOperating SystemAndroid My Question or Issue

  • Newbie
  • Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay  Plan Premium Country Germany  Device Samsung g...
  • songassistant
  • Composer
  • 7816 Views
  • 1 replies
  • 1 likes
  • 7816 Views
  • 1 replies
  • 1 likes

Solved!! No repeat/shuffle option

PlanFreeCountry India Device LenovoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no shuffle/repeat button on my spotify. Please help as this is causing much trouble as I am unable to repeat a song or a playlist.

  • Casual Listener
  •   Plan Free Country India   Device Lenovo Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There is no shuffle/repeat button on my spotif...
  • Safia18
  • Casual Listener
  • 2828 Views
  • 4 replies
  • 0 likes
  • 2828 Views
  • 4 replies
  • 0 likes

Unable to change track from steering wheel

PlanPremiumCountryThailandDeviceSamsung Galaxy S10+Operating SystemAndroid 9.0 My Question or IssueI'm using BMW 3 series (with iDrive 6) and was able to skip track using steering wheel control when I was using iPhone X (iOS 12). However, I can't do ...

  • Newbie
  • Plan Premium Country Thailand Device Samsung Galaxy S10+ Operating System Android 9.0   My Question or Issue I'm using BMW 3 series (with iDrive 6) and was able to skip track using ste...
  • 1124 Views
  • 0 replies
  • 3 likes
  • Android 9
    BMW
    BMW and Spotify
    BMW Connected
    BMW integration
    Samsung
  • 1124 Views
  • 0 replies
  • 3 likes

Compartir lo que escucho en Instagram storys

PlanPremiumCountryUruguayDeviceHuawei Y9 2019Operating SystemAndroid Oreo 8 My Question or IssueNo me aparece la opción de compartir lo que estoy escuchando en mis historias de Instagram. Tengo la versión más reciente de ambas aplicaciones, y ya prob...

  • Regular
  • Plan Premium Country Uruguay Device Huawei Y9 2019 Operating System Android Oreo 8   My Question or Issue No me aparece la opción de compartir lo que estoy escuchando en mis historias ...
  • nicolle_490
  • Regular
  • 1354 Views
  • 2 replies
  • 2 likes
  • 1354 Views
  • 2 replies
  • 2 likes

Android app only showing me the free version even though I have premium

PlanPremiumCountryUKDeviceHuawei Honor 10Operating SystemAndroid 9 My Question or IssueI have a student premium account and everything was fine up until about 4 weeks ago when the app changed how it looked and I have since found out it is the way fre...

  • Casual Listener
  • Plan Premium Country UK Device Huawei Honor 10 Operating System Android 9   My Question or Issue I have a student premium account and everything was fine up until about 4 weeks ago whe...
  • Kamran
  • Composer
  • 1194 Views
  • 4 replies
  • 1 likes
  • Android
    Free
    Premium
  • 1194 Views
  • 4 replies
  • 1 likes

"More like Artist/Playlist" section stuck on one artist for the past month

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s6 EdgeOperating SystemAndroid My Question or IssueI listened to the band "whoo" once a couple months ago and my "more like artist" section on the home screen has been stuck on "More like whoo" ever...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy s6 Edge Operating System Android   My Question or Issue I listened to the band "whoo" once a couple months ago and my "more lik...
  • Heyh
  • Regular
  • 887 Views
  • 3 replies
  • 2 likes
  • 887 Views
  • 3 replies
  • 2 likes

downloaded songs get delated after any phone update

PlanPremium DeviceSamsung galaxy S9Operating Systemandroid 9 My Question or Issueevery time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloaded again. fix this annoyng issue please, it's impossible that ...

  • Regular
  •   Plan Premium   Device Samsung galaxy S9 Operating System android 9   My Question or Issue every time i update the S.O. of my phone all my songs saved on the SD card get del...
  • 296 Views
  • 0 replies
  • 1 likes
  • 296 Views
  • 0 replies
  • 1 likes

Why is Spotify all of a sudden requiring me to log in every single day!?

Plan - Paid subscriptionCountry - USADevice - Samsung Galaxy 7Operating System - Android Oreo My Question or IssueFor the last month or so, Spotify no longer remembers my log in information. So everytime I want to listen to Spotify, it makes me log i...

  • Newbie
  • Plan - Paid subscription Country - USA Device - Samsung Galaxy 7 Operating System - Android Oreo   My Question or Issue For the last month or so, Spotify no longer...
  • xoholo
  • Composer
  • 1051 Views
  • 1 replies
  • 0 likes
  • 1051 Views
  • 1 replies
  • 0 likes

Cannot use Google Assistant on NVIDIA Shield

PlanPremium FamilyCountryUSADeviceNVIDIA Shield TVOperating SystemAndroid My Question or IssueWhen I try to use the google assistant to play music on my NVIDIA shield TV either directly through the remote or through one of my google home devices (hub...

  • Regular
  •   Plan Premium Family Country USA Device NVIDIA Shield TV Operating System Android   My Question or Issue When I try to use the google assistant to play music on my NVIDIA shield...
  • 544 Views
  • 0 replies
  • 1 likes
  • 544 Views
  • 0 replies
  • 1 likes

Follow artists not working

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 pieSpotify Version 8.4.97.807 My Question or IssueI can't follow artists anymore, I press the follow button on any artist's page and it turns on the circle green and ...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy Note 9 Operating System Android 9 pie Spotify Version 8.4.97.807   My Question or Issue I can't follow artists anymore, I pres...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Downloads gone after reboot

PlanPremiumCountryGermanyDeviceMoto Z2 PlayOperating SystemAndroid 8.0, February patch My Question or IssueFor the last two versions, Spotify refuses to remember downloaded playlists. Songs synced from PC are shown as downloaded, but trying to play t...

  • Regular
  • Plan Premium Country Germany Device Moto Z2 Play Operating System Android 8.0, February patch   My Question or Issue For the last two versions, Spotify refuses to remember downloaded p...
  • Billy-J
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Galaxy S9+ Crashes when using Spotify app

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid P My Question or IssueWhenever I open Spotify on my phone I can use it fine until my screen timesout. Then when I try to turn my screen back on it goes black, flahes, and then resta...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android P   My Question or Issue Whenever I open Spotify on my phone I can use it fine until my screen timesout. The...
  • yooc53
  • Casual Listener
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Spotify + Android Pie- app crashes, can't swap songs remotely, pausing songs

PlanPremiumCountry SwedenDeviceGalaxy s9+Operating SystemAndroid Pie My Question or Issue Issues are stated in the topic. The app crashes every now and then auto opens itself when it does. Music pauses every now and then. Seems to be related to the c...

  • Gig Goer
  • Plan Premium Country  Sweden Device Galaxy s9+ Operating System Android Pie   My Question or Issue  Issues are stated in the topic.   The app crashes every now and the...
  • yooc53
  • Casual Listener
  • 3336 Views
  • 13 replies
  • 10 likes
  • 3336 Views
  • 13 replies
  • 10 likes

[Music] HiFi Quality - Lossless Streaming 16bit 44.1khz

I have my desktop app set to the highest quality. My Android phone App is set to Very High quality as well. Do I need to use this setting to get the best quality out of my SONOS system? or is the Very High setting only applicable when listening throu...

  • Newbie
  • I have my desktop app set to the highest quality. My Android phone App is set to Very High quality as well. Do I need to use this setting to get the best quality out of my SONOS system? or is the Ver...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

Podcasts and old android versions

What is the oldest Spotify version that supports Podcast feature for Android 4.0.4 (Ice Cream Sandwich)?Spotify version which i get for my phone (Samsung GT-S7560) from Google play (1.2.5.3) doesnt have podcasts feature.

  • Casual Listener
  • What is the oldest Spotify version that supports Podcast feature for Android 4.0.4 (Ice Cream Sandwich)? Spotify version which i get for my phone (Samsung GT-S7560) from Google play (1.2.5.3) doesnt...
  • buxlt
  • Casual Listener
  • 1520 Views
  • 1 replies
  • 0 likes
  • 1520 Views
  • 1 replies
  • 0 likes

Battery drain even when not using spotify at all.

PlanFreeCountryIndiaDeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueSpotify is consistanty leading the battery drain list but is also draining battery even when not in use at all (foreground or background).Please see attached sc...

  • Casual Listener
  • Plan Free Country India Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue Spotify is consistanty leading the battery drain list but is also draining battery e...
  • 622 Views
  • 0 replies
  • 0 likes
  • 622 Views
  • 0 replies
  • 0 likes

Solved!! My library only has playlists and albums and looks different to what it should

PhoneSamsung S7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue Please help

  • Regular
  • Phone Samsung S7 Edge Operating System Android 8.0.0   My Question or Issue  Please help
  • geraltofrivia78
  • Newbie
  • 8926 Views
  • 16 replies
  • 11 likes
  • Android 8
    phone
    Samsung Galaxy S7 Edge
  • 8926 Views
  • 16 replies
  • 11 likes