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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27880 Views
  • 59 replies
  • 23 likes
  • 27880 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870422 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870422 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24748 Views
  • 3 replies
  • 0 likes
  • 24748 Views
  • 3 replies
  • 0 likes

Song radio error

For the past month or so, I havent been able to use tbe 'song radio' function on my Galaxy J3 running Android 6.0.1. I have tried contacting customer support about this technical issue, and the agent said that he had to have the issue looked over by ...

  • Newbie
  • For the past month or so, I havent been able to use tbe 'song radio' function on my Galaxy J3 running Android 6.0.1. I have tried contacting customer support about this technical issue, and the agent...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Sync offline playlist with online

PlanPremiumCountrySlovakia DeviceHuawei P20 LiteOperating SystemAndroid My Question or Issue Hi, I'm wondering, if I downloaded a playlist, and then delete songs from the playlist online, do the songs get deleted from the device I downloaded the play...

  • Newbie
  • Plan Premium Country Slovakia  Device Huawei P20 Lite Operating System Android   My Question or Issue  Hi, I'm wondering, if I downloaded a playlist, and then delete songs fr...
  • user-removed
  • Not applicable
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

[Android][Other] My storage have a new "others" carpet

My storage settings now have this new storage section that it takes even more memory than the cache itself, it looks like this, do someone knows how to delete this?It says:Others: 456 MB!!Download: 510Cache:Feee: 2.0

IMG_20181119_114134.jpg
  • Casual Listener
  • My storage settings now have this new storage section that it takes even more memory than the cache itself, it looks like this, do someone knows how to delete this? It says: Others: 456 MB!! Downl...
  • user-removed
  • Not applicable
  • 347 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! (SOLVED) Offline Sync broken

SOLVED: Please excuse my stupidity, I only had to disable Windows Firewall.Plan: PremiumCountry: Sweden Device: OnePlus 5TOperating SystemAndroid 9 (Pie) My Question or Issue Offline songs on my PC won't sync (download) on my phone anymore. I know ho...

  • Regular
  • SOLVED: Please excuse my stupidity, I only had to disable Windows Firewall. Plan: Premium Country: Sweden   Device: OnePlus 5T Operating System Android 9 (Pie)   My Question or...
  • musicfond
  • Regular
  • 342 Views
  • 1 replies
  • 1 likes
  • 342 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problemas con almacenamiento

PlanPremiumCountry ArgentinaDeviceMoto g3My Question or IssueNo puedo almacenar la aplicación en mi tarjeta SD, intenté restaurar el celular a modo fabrica y tampoco, alguien sabe que puede ser?

  • Newbie
  • Plan Premium Country  Argentina Device Moto g3 My Question or Issue No puedo almacenar la aplicación en mi tarjeta SD, intenté restaurar el celular a modo fabrica y tampoco, alguien sabe ...
  • Jemi
  • Spotify Legend
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

App is slow and unusable when online (but offline mode is fine)

When I put the app in offline mode it works nice and fast. But when I have an internet connection the app is terrible - it takes 30 seconds+ just to open up a downloaded. album. I keep getting oops there's been a problem and searching is impossible a...

  • Casual Listener
  • When I put the app in offline mode it works nice and fast.   But when I have an internet connection the app is terrible - it takes 30 seconds+ just to open up a downloaded. album. I keep getti...
  • 0nyx
  • Casual Listener
  • 543 Views
  • 2 replies
  • 1 likes
  • 543 Views
  • 2 replies
  • 1 likes

Superuser Contribution Google assistant / next track not working

Hi.Ive just noticed that when using ok google to control spotify, the next track/song no longer works. I can tell it to play a song on spotify yet when using other commands it just gives me search results. I cant think of anything i have changed. Any...

  • Casual Listener
  • Hi. Ive just noticed that when using ok google to control spotify, the next track/song no longer works. I can tell it to play a song on spotify yet when using other commands it just gives me search ...
  • Jemi
  • Spotify Legend
  • 477 Views
  • 3 replies
  • 0 likes
  • 477 Views
  • 3 replies
  • 0 likes

Solved!! Spotify tries to download every song

PlanPremiumCountryGermany DeviceHuawai P10 LiteOperating SystemAndroid OreoSpotify Version8.4.84.874 My Question or IssueFor several weeks Spotify tries to download all songs. Playlists and Albums are set to "download : false", nevertheless all songs...

  • Casual Listener
  • Plan Premium Country Germany  Device Huawai P10 Lite Operating System Android Oreo Spotify Version 8.4.84.874   My Question or Issue For several weeks Spotify tries to down...
  • smily
  • Casual Listener
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Downloaded music from my library disappears constantly

Songs that are being added to my playlists directly from my personal library are disappearing constantly, and show up as greyed out (unplayable). This is literally the only reason I have Premium. If this problem doesn't solve itself soon, I'll be swi...

  • Casual Listener
  • Songs that are being added to my playlists directly from my personal library are disappearing constantly, and show up as greyed out (unplayable).   This is literally the only reason I have Pre...
  • lucacerone
  • Newbie
  • 765 Views
  • 1 replies
  • 1 likes
  • 765 Views
  • 1 replies
  • 1 likes

most playlist songs greyed out

just updated my android app and about 80 percent of the songs in my 175 playlists are now greyed out. have done a full delete and reinstall but no solution. Suggestions? btw, playlists still work fine when I open my pc spotify.Dave

  • Newbie
  •   just updated my android app and about 80 percent of the songs in my 175 playlists are now greyed out.  have done a full delete and reinstall but no solution.  Suggestions?  btw...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

No filter on playlists

PlanPremiumCountry NorwayDeviceLG G6Operating SystemAndroid 8.0.0 Oreo My Question or IssueThere is no longer a filter option at the top of playlists - is this a problem or is it a part of spotify's update ? Really annoying when your looking for song...

  • Newbie
  •   Plan Premium Country  Norway Device LG G6 Operating System Android 8.0.0 Oreo   My Question or Issue There is no longer a filter option at the top of playlists - is this a...
  • vex390
  • Casual Listener
  • 778 Views
  • 3 replies
  • 2 likes
  • 8.4.84.874
    android 8.0.0
    android oreo
    Premium
  • 778 Views
  • 3 replies
  • 2 likes

Phone cover close screen volume does not work when using with Sonos.

Hi allI'm using an Android (Samsung S5). I have the official cover for the phone, so when you close the cover there is a little window and you can still control aspects of your phone. So when I close it currently I can still use spotify, it comes up ...

  • Casual Listener
  •   Hi all I'm using an Android (Samsung S5). I have the official cover for the phone, so when you close the cover there is a little window and you can still control aspects of your phone. &n...
  • Joe
  • Community Legend
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

Radio Option No Longer Available?

I've been a Premium user for a few years now and listen to, quite literally, 100% of my music through the Spotify app on my phone. The other day I realized that when I choose any "Go to Radio" option (Go to Song Radio, Go to Playlist Radio, etc.) the...

  • Casual Listener
  •   I've been a Premium user for a few years now and listen to, quite literally, 100% of my music through the Spotify app on my phone.   The other day I realized that when I choose any "Go...
  • JoshuaTSmith
  • Newbie
  • 701 Views
  • 2 replies
  • 4 likes
  • 701 Views
  • 2 replies
  • 4 likes

App on Fire TV closes when switching to a different Playlist

When you use a Computer or Smartphone to control the App on a Fire TV Stick 2nd Gen and you switch the Playlist which is playing back like 3 or 4 times in a row the App just closes.

  • Newbie
  • When you use a Computer or Smartphone to control the App on a Fire TV Stick 2nd Gen and you switch the Playlist which is playing back like 3 or 4 times in a row the App just closes.
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Cannot play radio stations

Plan PremiumCountryUKDeviceGalaxy A5My Question or IssueWhen I try to play a radio station I get the message "Cannot start the radio station. Please try again later" How do I solve this problem? It has happening for 3 days now. Thanks.

  • Casual Listener
  • Plan  Premium Country UK Device Galaxy A5 My Question or Issue When I try to play a radio station I get the message "Cannot start the radio station. Please try again later"   ...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Play Artist Radio/Song leads to playlist of radio instead

Plan Premium Operating SystemAndroid nugat My Issue:After I click go to song/artist radio on the Android app I don't get PLAY RADIO instead I get a playlist created by spotify. In addition I don't have the option to create a station using the station...

  • Newbie
  •   Plan  Premium    Operating System Android nugat    My Issue: After I click go to song/artist radio on the Android app I don't get PLAY RADIO instead I get a pl...
  • 260 Views
  • 0 replies
  • 2 likes
  • 260 Views
  • 0 replies
  • 2 likes

How can I join Spotify Android beta program?

PlanPremiumCountry Turkey DeviceSamsung Galaxy J7 2017Operating SystemAndroid 8.1.0 My Question or Issue I want to join Spotify Android beta program.

  • Visitor
  •   Plan Premium Country  Turkey  Device Samsung Galaxy J7 2017 Operating System Android 8.1.0   My Question or Issue  I want to join Spotify Android beta program.&n...
  • AeroZ
  • Composer
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Behind The Lyrics

PlanPremiumCountry Device(Samsung J3)Operating System(Android 6.0.1) My Question or Issue My behind the lyrics doesn't work when I play songs that are supposed to have it. It used to work before I had premium but now it doesn't work anymore

  • Newbie
  • Plan Premium Country   Device (Samsung J3) Operating System (Android 6.0.1)   My Question or Issue  My behind the lyrics doesn't work when I play songs that are supposed to h...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Cannot download Spotify onto my (old) Kindle Fire

PlanPremiumCountry GermanyDeviceKindle Fire HD 8.9 (2012)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'd like to get Spotify onto my Kindle Fire (HD 8.9 2012). If I go to spotify.com and try and download the app, I ge...

  • Casual Listener
  • Plan Premium Country  Germany Device Kindle Fire HD 8.9 (2012) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'd like to get Spotify o...
  • MattAhier
  • Casual Listener
  • 789 Views
  • 1 replies
  • 1 likes
  • 789 Views
  • 1 replies
  • 1 likes

play on all devices

My Question or Issueif i play on one of my devices why do i see it on all of my devices?

  • Casual Listener
  •     My Question or Issue if i play on one of my devices why do i see it on all of my devices?  
  • whitecross77
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes