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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27776 Views
  • 59 replies
  • 23 likes
  • 27776 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870383 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870383 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24741 Views
  • 3 replies
  • 0 likes
  • 24741 Views
  • 3 replies
  • 0 likes

Superuser Contribution Volume turns up to max by itself constantly

I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great. Oh and 2020 wrapped still ain't working.

  • Newbie
  • I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great.   Oh and...
  • ivanbobadilla
  • Regular
  • 20777 Views
  • 46 replies
  • 15 likes
  • 20777 Views
  • 46 replies
  • 15 likes

Superuser Contribution Spotify Connect can't find Alexa devices

Trying to play on my alexa devices, but no devices appear in the Spotify Connect list.If I start a Spotify Playlist in the Alexa app then go to Spotify it will be Connected. I can then control it freely.- force stopped the app and cleared the cache, ...

  • Newbie
  • Trying to play on my alexa devices, but no devices appear in the Spotify Connect list. If I start a Spotify Playlist in the Alexa app then go to Spotify it will be Connected. I can then control it...
  • mages66
  • Newbie
  • 11334 Views
  • 6 replies
  • 0 likes
  • 11334 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music playback stutters while phone screen is locked.

Music playback stutters (sounds similar to buffering) while phone screen is locked. No issues if phone screen remains on. Changed battery settings to give Spotify unlimited battery access, including while operating in background. Clean reinstall, alt...

  • Casual Listener
  • Music playback stutters (sounds similar to buffering) while phone screen is locked. No issues if phone screen remains on. Changed battery settings to give Spotify unlimited battery access, includ...
  • kremerar
  • Casual Listener
  • 210 Views
  • 5 replies
  • 1 likes
  • 210 Views
  • 5 replies
  • 1 likes

Superuser Contribution Stop showing podcast at the top of my Home page.

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueUnwanted podcast at top of my homepage.

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue Unwanted podcast at top of my homepage. 
  • Nvaracari
  • Newbie
  • 62436 Views
  • 130 replies
  • 444 likes
  • 62436 Views
  • 130 replies
  • 444 likes

Superuser Contribution Smart shuffle automatically turns on for liked songs (android)

This has been happening for a while now but I've become increasingly annoyed with it. Smart shuffle will automatically turn itself on by default when I start listening to my liked songs. When I hit the button to turn it off, it will do so successfull...

  • Newbie
  • This has been happening for a while now but I've become increasingly annoyed with it. Smart shuffle will automatically turn itself on by default when I start listening to my liked songs. When I hit t...
  • Eni
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs in my Liked songs taking a very long time(>10 sec) to respond when i play

PlanPremium studentCountrySouth AfricaDeviceHisense E50(RAM 4GB, ROM 64GB)Operating SystemAndroid 11 My Question or IssueHi community. hope you guys are doing well. I am here for help because this is an ongoing issues since end of February. Whenever ...

  • Regular
  • Plan Premium student Country South Africa Device Hisense E50(RAM 4GB, ROM 64GB) Operating System Android 11   My Question or Issue Hi community. hope you guys are doing well.   ...
  • 11130282147
  • Casual Listener
  • 315 Views
  • 13 replies
  • 0 likes
  • Other
  • 315 Views
  • 13 replies
  • 0 likes

I can't change my profile picture

When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I always use Spotify and I can't believe that I'm havi...

  • Casual Listener
  • When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I a...
  • Amayy
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution App constantly crashing

Running Android 13, the app will constantly crash (sometimes multiple times per song!) whenever using other apps or when the screen is off. Issue happens most when connected with Bluetooth but has also happened when just playing it from my phone. It'...

  • Casual Listener
  • Running Android 13, the app will constantly crash (sometimes multiple times per song!) whenever using other apps or when the screen is off. Issue happens most when connected with Bluetooth but has al...
  • MartinT
  • Moderator
  • 137 Views
  • 3 replies
  • 0 likes
  • 137 Views
  • 3 replies
  • 0 likes

My spotify is set to offline, why?

Every option on there doesn't load, it's set to offline. My data connection is on and working well.

  • Visitor
  • Every option on there doesn't load, it's set to offline. My data connection is on and working well.
  • Not applicable
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android app starts playing automatically when opened (8.8.96.364)

My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the next song I want to listen to searched up and open the...

  • Visitor
  • My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the nex...
  • MartinT
  • Moderator
  • 496 Views
  • 12 replies
  • 4 likes
  • 496 Views
  • 12 replies
  • 4 likes

Superuser Contribution Spotify Premiums still getting ads?

PlanPremiumDeviceSamsung A71 My Question or IssueI have a Spotify Premium account, but Spotify is still playing ads in between music. I understand that there are ads for podcasts, but this is in Spotify Music. Any way how to fix it? I just recently r...

  • Casual Listener
  • Plan Premium Device Samsung A71   My Question or Issue I have a Spotify Premium account, but Spotify is still playing ads in between music. I understand that there are ads for podcasts, bu...
  • MartinT
  • Moderator
  • 132 Views
  • 3 replies
  • 0 likes
  • 132 Views
  • 3 replies
  • 0 likes

Superuser Contribution App doesn't work even with internet

Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my device's problem but after changing to a new one the i...

  • Visitor
  • Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my dev...
  • rm-minus-r-star
  • Casual Listener
  • 1086 Views
  • 5 replies
  • 3 likes
  • 1086 Views
  • 5 replies
  • 3 likes

Superuser Contribution Double and triple tap function in podcasts is broken

Booted today and Spotifys podcast controls no longer work with the double and triple tap on my earbuds. Previously they could skip forward or back 15 seconds, and now skip the entire track or bring it back to the beginning, which loses my places in a...

  • Regular
  • Booted today and Spotifys podcast controls no longer work with the double and triple tap on my earbuds. Previously they could skip forward or back 15 seconds, and now skip the entire track or bring i...
  • Gerggy
  • Visitor
  • 622 Views
  • 20 replies
  • 0 likes
  • 622 Views
  • 20 replies
  • 0 likes

Superuser Contribution Encendido automatico de la aplicación .como quitarlo del celular

Ni bien activo celular al levantarme, inicia música. Active hace mucho pensando que serviría como despertador. Quiero quitarlo. No sé cómo.

  • Visitor
  • Ni bien activo celular al levantarme, inicia música. Active hace mucho pensando que serviría como despertador. Quiero quitarlo. No sé cómo.
  • Ivelina
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buy audiobook link in email only takes me to the app so can't confirm why

The email link to buy the audiobook takes me to the app not webpage so I just go round in circles. I log in to the web version but there is no option to search content. I have logged in and out several times and reinstalled the app. I still cannot co...

  • Visitor
  • The email link to buy the audiobook takes me to the app not webpage so I just go round in circles. I log in to the web version but there is no option to search content. I have logged in and out sever...
  • MartinT
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics are not time-synced

This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!

Screenshot_20240411-181037_Spotify.jpg
  • Regular
  • This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!  
  • Vasil
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estoy escuchando en modo offline y se pausan las canciones?

Me pasa todo el tiempo q se pausa, tanto en online como en offline. Ya eliminé la aplicación y la volvi a instalar y sigue el problema

  • Visitor
  • Me pasa todo el tiempo q se pausa, tanto en online como en offline. Ya eliminé la aplicación y la volvi a instalar y sigue el problema
  • Vasil
  • Moderator
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs are silent when playing via Google Speaker

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S22Operating SystemAndroid 14 My Question or IssueUsually I play my Spotify music via my Google Nest speakers without any problems. Today I noticed that I can't play every song from my playlist. Some ...

  • Casual Listener
  • Plan Premium Country Netherlands Device Samsung Galaxy S22 Operating System Android 14   My Question or Issue Usually I play my Spotify music via my Google Nest speakers without any pr...
  • haesen1980
  • Casual Listener
  • 184 Views
  • 6 replies
  • 0 likes
  • 184 Views
  • 6 replies
  • 0 likes

Superuser Contribution After an app crash, it logged me out and lost all my downloaded playlists

My app was not responding when I am adding songs to playlists on Spotify. It crashed and after a hard phone restart and reopened the app, it logged me out and I lost all my downloaded stuff like playlists. How do I fix this?Device: Samsung Galaxy S8A...

  • Regular
  • My app was not responding when I am adding songs to playlists on Spotify. It crashed and after a hard phone restart and reopened the app, it logged me out and I lost all my downloaded stuff like play...
  • MihailY
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes