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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify songs on the Gear Sport watch?

So here's my problem. I have the Samsung Gear Sport watch. My main reason for getting it was to be able to listen to songs without my phone or Wi-Fi (like when I'm running). So I got myself a premium spotify membership so I could download songs. I do...

Newbie

So here's my problem. I have the Samsung Gear Sport watch. My main reason for getting it was to be able to listen to songs without my phone or Wi-Fi (like when I'm running).  So I got myself a ...

gdavis773

Regular

2582 Views

2 replies

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My note8's screen freezes. HELP!!!!!!!

When I enter spotify and turn off the phone or open anything else on my phone, when I enter spotify again, the screen is freezed and sometimes only the name of the songs freezes and wherever i touch it is there. Please help me. I am premium but think...

Casual Listener

 When I enter spotify and turn off the phone or open anything else on my phone, when I enter spotify again, the screen is freezed and sometimes only the name of the songs freezes and wherever i ...

260 Views

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Musicas no disponible

Hola, tengo una pregunta, inicie spotify premium, y e en mi celular no esta la cancion soy peor remix de bad bunny, pero en mi pc si esta disponible. Osea no es un problmea local sino de mi cuenta, por favor ayudenme

Newbie

Hola, tengo una pregunta, inicie spotify premium, y e en mi celular no esta la cancion soy peor remix de bad bunny, pero en mi pc si esta disponible. Osea no es un problmea local sino de mi cuenta, p...

293 Views

0 replies

0 likes

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After a fiew hours spotify sounds like a scratched cd

It's always the same. 2 hours listening to music and then i can't hear the sound becouse every 5sec is a break i have top internet connection with 15mbit download and the ping is by 25ms. Please i need help!

Newbie

It's always the same. 2 hours listening to music and then i can't hear the sound becouse every 5sec is a break i have top internet connection with 15mbit download and the ping is by 25ms. Please i ne...

273 Views

0 replies

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Spotify Android app only loading the first 100 songs from playlist in queue when connected to CC.

I have a chromecast audio, when connected, I try to play a playlist with over 100 songs but something weird happens. If I start playing song number 101 from the list on the chromecast speakers, it will only load that song in the queue and the app sto...

Newbie

I have a chromecast audio, when connected, I try to play a playlist with over 100 songs but something weird happens. If I start playing song number 101 from the list on the chromecast speakers, ...

rafamota

Newbie

887 Views

1 replies

1 likes

Android
chromecast audio
queue
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Android Troubleshooting

I have tried all of the solutions out there, but my problem is not resolved. what else can I do? my problem is ''application stopped'' on android. thanks.

Newbie

I have tried all of the solutions out there, but my problem is not resolved. what else can I do?  my problem is ''application stopped'' on android.   thanks.

244 Views

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Meu spotfy para de tocar do nada e tb para em segundo plano

Meu spotify para de tocar do nada e tb para em segundo plano.Ja desistalei e reinstalei e o problema continua.Ja chequei tb a questao de economia de energia e nao esta habilitada.Nao sei o que fazer.

Newbie

Meu spotify para de tocar do nada e tb para em segundo plano. Ja desistalei e reinstalei e o problema continua. Ja chequei tb a questao de economia de energia e nao esta habilitada. Nao sei o que ...

1565 Views

0 replies

5 likes

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Downloads deleted when i alter my playlist?

Hello, I was wondering what happens with downloaded songs after i change my playlist.So for example;If i download a playlist on my device, and 1 week later i remove 1 song from that playlist, will that song be deleted from my device?Another example;I...

Newbie

Hello,   I was wondering what happens with downloaded songs after i change my playlist. So for example; If i download a playlist on my device, and 1 week later i remove 1 song from that play...

344 Views

0 replies

0 likes

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app keeps force closing on LG G5

I am not sure why but I recently updated the software on my Sprint LG G5 and now my Spotify App keeps force closing while playing non-downloaded music. I tried uninstalling and reinstalling but it has still done this 4 times today! Any help would be ...

Gig Goer

I am not sure why but I recently updated the software on my Sprint LG G5 and now my Spotify App keeps force closing while playing non-downloaded music. I tried uninstalling and reinstalling but it ha...

607 Views

0 replies

0 likes

force closing
lg g5
Sprint
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No items in collection on gear s3

When I open my songs in spotify on the gear s3, it says there's no items in the collection, sometimes it shows like 20 of the 80 songs I've downloaded to the device. Can we get a fix for this pushed out?

Newbie

When I open my songs in spotify on the gear s3, it says there's no items in the collection, sometimes it shows like 20 of the 80 songs I've downloaded to the device. Can we get a fix for this pushed ...

309 Views

0 replies

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music sync

hi guys, maybe someone can help me.i wanna move songs from my phone playlist (just on my phone, i used it before i got spotify) onto the spotify playlist, but i dont have any options for syncing my music to spotify, can someone help? otherwise ill ha...

Newbie

hi guys, maybe someone can help me. i wanna move songs from my phone playlist (just on my phone, i used it before i got spotify) onto the spotify playlist, but i dont have any options for syncing my...

348 Views

0 replies

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Cancel of change subscription part of the site is down

Hi, Id like to cancel my subscription (for now) but can't get this part of the web site... keeps saying We're all mixed upRefresh this page or try again later. It may take some time to get things up again.GO BACK Funnily every other part of the site ...

Newbie

Hi, Id like to cancel my subscription (for now) but can't get this part of the web site... keeps saying    We're all mixed up Refresh this page or try again later. It may take some time t...

ttvv

Casual Listener

457 Views

1 replies

1 likes

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Solved!! Move all songs from saved to a playlist on android

Hi, I'm new to spotify. I got an amazon echo and i want it to start playing my saved songs. Is there a key word to playing my playlist or do I have to add them all to a playlist with a recognisable name?

Newbie

Hi, I'm new to spotify. I got an amazon echo and i want it to start playing my saved songs. Is there a key word to playing my playlist or do I have to add them all to a playlist with a recognisable n...

Noah

Spotify Star

1162 Views

1 replies

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Freezin my screen

When I enter spotify, everything is normal but when i keep the app in multitasking and make anything else on my phone, when I enter spoify again all the screen is freezed and I have to reboot the app. This happen frequently.

Casual Listener

When I enter spotify, everything is normal but when i keep the app in multitasking and make anything else on my phone, when I enter spoify again all the screen is freezed and I have to reboot the app...

332 Views

0 replies

0 likes

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[Android] Local files downloaded on Spotify app but won't play

I've recently moved from an Apple iPhone to the Google Pixel 2 and it seems that this issue is only exclusive to my Android device. The local files added through my PC can be downloaded onto my phone but they just won't play. The player simply skips ...

Newbie

I've recently moved from an Apple iPhone to the Google Pixel 2 and it seems that this issue is only exclusive to my Android device.   The local files added through my PC can be downloaded onto...

318 Views

0 replies

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My music turns off

Everytime I Change an app my spotify wont play in the background it pauses every time and after i play agaim it still will turn off , this is frustrating im on a samsumg galaxy s8+ and if this doesn't resolve i will cancel my member ship please help

Newbie

Everytime I Change an app my spotify wont play in the background it pauses every time and after i play agaim it still will turn off , this is frustrating im on a samsumg galaxy s8+ and if this doesn'...

Joe

Community Legend

396 Views

1 replies

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Every song is in grey

Hi everyone, I have an issue on my Android app as every song on the entire app is greyed so I can't select any song I want to listen to! For the same account, I don't have any trouble on my Mac so it does not come from my account... I don't know what...

Casual Listener

Hi everyone,    I have an issue on my Android app as every song on the entire app is greyed so I can't select any song I want to listen to! For the same account, I don't have any trouble ...

Joe

Community Legend

550 Views

3 replies

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volume control when using Spotify Connect???

I am new to Spotify and testing it by using the Spotify app (version 8.4.32.623) on an Andriod tablet (os7) to control Spotify Connect on my Riva Arena speaker. I have a premium subscription. The only way I can find to control volume is to open the d...

Casual Listener

I am new to Spotify and testing it by using the Spotify app (version 8.4.32.623) on an Andriod tablet (os7) to control Spotify Connect on my Riva Arena speaker. I have a premium subscription. Th...

MiNiMaLiZz

Casual Listener

8922 Views

4 replies

11 likes

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Trying to scrobble with bad user/pass shows an annoying bug.

I tried to scrobbkle to last.fm but I didn't remember my last.fm username/password then abandoned that idea. Spotify didn't.I have tried disabling the scrobble many times, both on my desktop and android, but I always get the annoying notification on ...

Casual Listener

I tried to scrobbkle to last.fm but I didn't remember my last.fm username/password then abandoned that idea. Spotify didn't. I have tried disabling the scrobble many times, both on my desktop and an...

gfvasconcelos

Casual Listener

700 Views

2 replies

0 likes

scrobble
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Spotify comes on as soon as I end a call

Hello. This is really annoying. Been like that for a few days. Talk on the phone, end call, music starts playing. Tips welcome

Casual Listener

Hello.   This is really annoying. Been like that for a few days. Talk on the phone, end call, music starts playing.   Tips welcome 🙂

Magicfenetre

Casual Listener

366 Views

2 replies

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