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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

113635 Views

26 replies

4 likes

  • 113635 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

228758 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 228758 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

587232 Views

79 replies

3 likes

  • 587232 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

佐藤アキラ

Roadie

483108 Views

579 replies

42 likes

Account
Free
  • 483108 Views
  • 579 replies
  • 42 likes

Superuser Contribution App turns mute

The app randomly mutes the music. Premium user in Germany  

Visitor

The app randomly mutes the music. Premium user in Germany   

Zmnys

Visitor

612 Views

2 replies

0 likes

  • 612 Views
  • 2 replies
  • 0 likes

Solved!! Lock screen, bluetooth controls break when the app is closed

When I close the spotify app, it continues to play in the background, but the lock screen and bluetooth controls stop working. When I open the app again the controls stay broken until I force restart the app. This means I have to force close the app ...

Casual Listener

When I close the spotify app, it continues to play in the background, but the lock screen and bluetooth controls stop working. When I open the app again the controls stay broken until I force restart...

quasigod

Casual Listener

1384 Views

2 replies

1 likes

  • 1384 Views
  • 2 replies
  • 1 likes

Superuser Contribution Randomly skipping songs and pausing podcasts

PlanFreeCountryUSADeviceMoto G Stylus 5GOperating SystemAndroid 12 My Question or IssueWhen I back out of the app to let it run in the background and then open it again it will skip the current song or entirely stop playing the podcast episode I'm li...

Visitor

Plan Free Country USA Device Moto G Stylus 5G Operating System Android 12   My Question or Issue When I back out of the app to let it run in the background and then open it again it wi...

jointhepenclub

Visitor

958 Views

2 replies

0 likes

  • 958 Views
  • 2 replies
  • 0 likes

Smart Shuffle function doesn't work

I have a Premium Individual Account but the smart shuffle function doesn't work. Before it did, but now it seems to be disappeared. Any suggestions to fix this problem?

Newbie

I have a Premium Individual Account but the smart shuffle function doesn't work. Before it did, but now it seems to be disappeared. Any suggestions to fix this problem?

zorgum

Visitor

11207 Views

2 replies

2 likes

  • 11207 Views
  • 2 replies
  • 2 likes

Superuser Contribution Android app keeps randomly crashing

App Version8.9.38.494PlanStudent PremiumCountryUSADeviceNokia G310 5GOperating SystemAndroid 13 My Question or IssueI do apologize in advance if this has already been addressed or fixed for most, but on my phone, the app itself will be running perfec...

Newbie

App Version 8.9.38.494 Plan Student Premium Country USA Device Nokia G310 5G Operating System Android 13   My Question or Issue I do apologize in advance if this has already been add...

MartinT

Spotify Legend

911 Views

1 replies

0 likes

  • 911 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not move the song bar

PlanFreeDeviceVivo Y21Operating SystemAndroid My Question or IssueI used to be able to move the dot progress bar of a song to go back and forth in a song, but now i am not able to do that anymore. I can now also not be able to click the lyrics to mov...

Visitor

  Plan Free Device Vivo Y21 Operating System Android   My Question or Issue I used to be able to move the dot progress bar of a song to go back and forth in a song, but now i am no...

jmaytum

Casual Listener

3616 Views

3 replies

0 likes

  • 3616 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not working with Ford Sync

PlanFamilyCountryUnited StatesDeviceSamsung Galaxy J3Operating SystemAndroid My Question or IssueI've been using Spotify in a 2016 Ford Focus SE via Ford's SYNC feature since July of last year without too many problems. It's my fiancee's car, and her...

Newbie

Plan Family Country United States Device Samsung Galaxy J3 Operating System Android   My Question or Issue I've been using Spotify in a 2016 Ford Focus SE via Ford's SYNC feature since...

Grumppa

Visitor

25603 Views

4 replies

3 likes

  • 25603 Views
  • 4 replies
  • 3 likes

No "Play" option for multiple playlists inside a folder on android

My Question or Issue: The following feature exists on the windows desktop app but not on the mobile android app. If you have a folder containing multiple playlists there is no option on the mobile app to shuffle threw that folder/multiple playlists. ...

Casual Listener

My Question or Issue: The following feature exists on the windows desktop app but not on the mobile android app.  If you have a folder containing multiple playlists there is no option on the mo...

Anyk17

Spotify Star

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching Devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why does Spotify switch from my phone to my Echo Show each evening at 6.00pm

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why does...

Maria

Moderator

832 Views

3 replies

0 likes

  • 832 Views
  • 3 replies
  • 0 likes

Superuser Contribution Profile urls not working on mobile browser

I used to have my profile url on my instagram bio and things worked fine. It wasn't till a couple months ago that when I click on it, it takes me to spotify but it cannot connect to my profile. Instead it says "something went wrong". Playlist urls st...

Casual Listener

I used to have my profile url on my instagram bio and things worked fine. It wasn't till a couple months ago that when I click on it, it takes me to spotify but it cannot connect to my profile. Inste...

AlejaR

Moderator

650 Views

2 replies

0 likes

  • 650 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify has the worst user experience in history

Been a Spotify Premium user for about 4 years now. Initially it was great, but their software is absolute garbage now. My phone, PC, and Alexa are all less than two years old, kept up to date and regularly restarted. Apps have been reinstalled multip...

Newbie

Been a Spotify Premium user for about 4 years now. Initially it was great, but their software is absolute garbage now. My phone, PC, and Alexa are all less than two years old, kept up to date and reg...

Dantpool

Gig Goer

4186 Views

5 replies

26 likes

  • 4186 Views
  • 5 replies
  • 26 likes

Superuser Contribution My autoplay similar content and crossfade are not working anymore.

It used to work, I don't know what's the problem now, I tried put my friend's account on my phone and it works perfectly.

Visitor

It used to work, I don't know what's the problem now, I tried put my friend's account on my phone and it works perfectly.

Vasil

Moderator

910 Views

1 replies

0 likes

  • 910 Views
  • 1 replies
  • 0 likes

Spotify Connect on Network player loses connection with Phone. Why?

I have a PIONEER N-70AE netw-player that worked seamlessly several years. Now using the Spotify App on Android or IPhone & does not function as it should. Player is connected with cable to the router. I changed the cable to a new one, still issue rem...

Casual Listener

I have a PIONEER N-70AE netw-player that worked seamlessly several years. Now using the Spotify App on Android or IPhone & does not function as it should. Player is connected with cable to the ro...

archangel_1

Casual Listener

713 Views

2 replies

0 likes

  • 713 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android app slow/freezes

PlanFamilyCountryEnglandDeviceSamsung A12 Operating System(Android - up to date) My Question or IssueAndroid app registered SPOTIFY IS CURRENTLY OFFLINE when starting up. It takes about thirty seconds to clear. The offline mode is disabled anyway.It ...

Casual Listener

Plan Family Country England Device Samsung A12  Operating System (Android - up to date)   My Question or Issue Android app registered SPOTIFY IS CURRENTLY OFFLINE when starting up...

Novy

Moderator

2153 Views

3 replies

0 likes

  • 2153 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can not turn off the data saver through Spotify

When I want to change settings on my Spotify account it says I need to turn off the data saver but there is no way for me to turn it off without turning off the data saver

Casual Listener

When I want to change settings on my Spotify account it says I need to turn off the data saver but there is no way for me to turn it off without turning off the data saver

Eni

Moderator

880 Views

1 replies

0 likes

  • 880 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download all songs at once

I am trying to download all my music on Spotify. I do not have a song tab in my library. Should I? What can I do? Any help much appreciated.

Casual Listener

I am trying to download all my music on Spotify. I do not have a song tab in my library. Should I? What can I do? Any help much appreciated. 🙏

greensnoopy

Casual Listener

33575 Views

6 replies

1 likes

App & Features
  • 33575 Views
  • 6 replies
  • 1 likes

Superuser Contribution Pedi reembolso do Spotify Premium, emitiram, mas não recebi ele.

Falaram que foi emitido, mas não recebi nada na minha conta, o valor não foi devolvido, eu preciso desse dinheiro, por favor

Visitor

Falaram que foi emitido, mas não recebi nada na minha conta, o valor não foi devolvido, eu preciso desse dinheiro, por favor

Joan

Moderator

680 Views

1 replies

1 likes

  • 680 Views
  • 1 replies
  • 1 likes