Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title.
Steps to reproduce the issue:
What steps you’ve tried already: I tried uninstalling Spotify, restarting my phone, then reinstalling Spotify. The issue persisted.
Your device and operating system (e.g. Samsung Galaxy 4, 5.1.1) Samsung Galaxy S4 (R970.03), US Cellular, Android 5.0.1
Type of Spotify account you have (Free/ Premium): Premium
The app version of Spotify you’re using: 188.8.131.523
Any screenshots, if they can help to explain your issue: attached
Solved! Go to Solution.
Please log in using your username instead of email address.
If you cant remember your username (usually it's your email address without the domain name), just head over to your profile page, and then login using your complete email address and password. Once you're logged in, click on Account overview on the left side bar. From there, you can see your username 🙂