cannot login - "You've already created an account with this email address"

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cannot login - "You've already created an account with this email address"

somnophobe
Roadie

Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title.

Steps to reproduce the issue:

  1. First, start the spotify app without being previously logged-in
  2. Then, choose "log in"
  3. enter the email address you've signed up with, and your password, then click login.

What steps you’ve tried already: I tried uninstalling Spotify, restarting my phone, then reinstalling Spotify.  The issue persisted.

Your device and operating system (e.g. Samsung Galaxy 4, 5.1.1) Samsung Galaxy S4 (R970.03), US Cellular, Android 5.0.1

Type of Spotify account you have (Free/ Premium): Premium

The app version of Spotify you’re using: 3.5.0.963

 

Any screenshots, if they can help to explain your issue: attached

Screenshot_2015-08-28-14-55-48.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

MaryS
Roadie

Hey there,

 

Please log in using your username instead of email address.

 

If you cant remember your username (usually it's your email address without the domain name), just head over to your profile page, and then login using your complete email address and password. Once you're logged in, click on Account overview on the left side bar. From there, you can see your username 🙂 

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7 Replies
Solution!

MaryS
Roadie

Hey there,

 

Please log in using your username instead of email address.

 

If you cant remember your username (usually it's your email address without the domain name), just head over to your profile page, and then login using your complete email address and password. Once you're logged in, click on Account overview on the left side bar. From there, you can see your username 🙂 

kaveh777
Newbie

The solution above me worked perfectly!

 

Funny enough, it was logging in on the laptop and not on the app. But it works perfectly now.

Jpoco87
Newbie
 

soukyan
Newbie

I'm logging in with username + password and getting this error.

perspegrity5
Newbie

Took me a while to figure this out and find the solution.  Seems like there should be a more gentle failure mode here, or the message could me much clearer.  I.E. "make sure you enter your user name, not your email address". OR--just allow login with the email address!  Hope this helps...

poulbundgaard
Newbie

This is completely stupid - why isn't this bug fixed yet after >1,5 years?


Actually, there's two errors:

1) You are in a login process, but the errormessage implies, that the software wrongly assumes you're in an account creation situation.
2) The error message is highly misleading.

Why isn't it possible to use the email adress to log in? It certainly should be.

dukey1254
Newbie

@MaryS

Thank you very much! I had the same problem and didnt think to use my username

 

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