cannot upgrade to premium

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cannot upgrade to premium

aarichr1216
Casual Listener
I go to the page where you select what type of card you will use to pay and it says 30 days free and all that. Click confirm purchase. Then it loads but the same page pops up and says sorry wrong password. I didn't even put a password in. Please help
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Re: cannot upgrade to premium

Daniel
Community Legend
Strange. And this is trying to do it through the app?

I suggest you try and upgrade via the Web: https://www.spotify.com/uk/account/overview/

You shouldn't have any issues using this

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

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Re: cannot upgrade to premium

aarichr1216
Casual Listener
This link brings me to the same upgrade page as the app does. Still doesn't work. Am i gonna have to do it on a computer?

Re: cannot upgrade to premium

Daniel
Community Legend

Please can you try? If that fails it may be an anomoly with your account and I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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