Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I'm running into a really weird and very annoying issue in which all of the songs on two albums will not play on my Samsung Galaxy S5, but only after they have been downloaded to the device (they both stream fine, either before I download the music or after I remove the download). When I select a song on either album, the progress bar will move as if the song is playing, but there is no sound. And when it reaches the end, it doesn't move on to the next song.
Here's what I've done from a troubleshooting perspective (in chronological order).
1. From within Spotify, I deleted all data/cache.
2. I exited Spotify and deleted all cached data for the entire phone using the S5's built-in storage management functions.
3. Uninstall Spotify.
3. Using ES File Explorer, I confirmed that there were no Spotify folders in the Android/Data folder on either the main device or microSD card.
4. Restart the phone and reinstall Spotify.
5. Confirm that both albums will stream to the phone properly.
6. Download the albums.
7. Problem repeats itself.
I've gone through this process multiple times, saving to either the microSD card or the main device (and removing the card entirely). I've even gone so far as to do a factory reset of the phone. Nothing seems to work.
A few additional pieces of information: a number of songs on these albums did play fine in download mode just a few days or so ago (and had for many months prior). But I had downloaded only select tracks from the albums. Over the weekend I downloaded many more songs from the same albums. That is when the problem began.
The problem applies to all songs on the albums Forge & Flagon and Down of Deptford Broadway (both by the band Skinny Lister). They do have a few singles on Spotify that play fine when downloaded. The problem is with those two albums only. Also, I don't have this problem with my Asus Zenpad tablet. So there is something about the Galaxy S5 (hopefully not mine alone). Any thoughts?
EDIT: I'm running Android 5.0, I have a premium Spotify account, and am running version 184.108.40.2069 of the app.
Solved! Go to Solution.
Please see this thread about how to report broken or incorrect track data.