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dont open

Casual Listener

Hello everybody, I changed my smartphone to a new one and Im trying to open spotify in the new phone but it doesnt open, it doesnt charge anything and i dont know what to do. 

 

Anybody know what happen?

 

Thanks

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Re: dont open

Community Legend

Hi, sorry are you saying your new phone won't open the Spotify app and it's not charging? If so, sounds like a hardware fault. Maybe you should try a factory reset?

 

 

If it's just that Spotify is not opening did you by any chance take an SD card from your previous phone and put it in your new one... then INstallSpotify? If so the cache may be corrupt.

 

 

Try clearing the cache then re-opening and logging into the app.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

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4 Replies
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Solution!

Re: dont open

Community Legend

Hi, sorry are you saying your new phone won't open the Spotify app and it's not charging? If so, sounds like a hardware fault. Maybe you should try a factory reset?

 

 

If it's just that Spotify is not opening did you by any chance take an SD card from your previous phone and put it in your new one... then INstallSpotify? If so the cache may be corrupt.

 

 

Try clearing the cache then re-opening and logging into the app.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

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Re: dont open

Casual Listener

my english isnt so good but, i open spotify app and it doesnt do anything, the screen stay black like trying to charge spotify app

PD: how i do to eliminate the cache?

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Re: dont open

Casual Listener

ready, I eliminated the cache and downloaded it again and works perfectly

Thanks for all

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Re: dont open

Community Legend
Brilliant. Glad it's sorted and thanks for coming back to let me know

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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