downloads becoming undownloaded?????

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downloads becoming undownloaded?????

Louisa_Cheshire
Newbie

Hi,

 

When I download a playlist onto my Samsung Galaxy siii it will work absolutely fine. Then say a week later everything is undownloaded and says tracks unavailable and that I need to re download the playlists. I have not restarted my phone or anything like that to lose the playlists.

Why is it doing this?

This has happened about 5 times to me now it is very annoying when you have to wait to be in a wifi area to download coz it would cost too much in internet data!!!!

 

2 Replies

Re: downloads becoming undownloaded?????

Peter__
Community Legend

@Louisa_Cheshire wrote:

Hi,

 

When I download a playlist onto my Samsung Galaxy siii it will work absolutely fine. Then say a week later everything is undownloaded and says tracks unavailable and that I need to re download the playlists. I have not restarted my phone or anything like that to lose the playlists.

Why is it doing this?

This has happened about 5 times to me now it is very annoying when you have to wait to be in a wifi area to download coz it would cost too much in internet data!!!!

 


Hey! Welcome to the community :) 

 

Are you using the most recent update from google play? 

According to the release notes this bug was fixed in the most recent application.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: downloads becoming undownloaded?????

JayWhite9
Newbie

I contacted Spotify AU months ago about this and was advised it was a known bug they were working on. I have not heard from Spotify since and the problem still remains. Going to cancel Premium and get my money back as it is an absolute waste of my time to download tracks and pay for the privilege when I can't access them offline. It absolutely burns through my data just to load the playlists up, then I have to be connected to listen to any song. I have downloaded over 50 albums about 3-5 time already and I refuse to do anymore. I have the latest version of Spotify from Play Store, there is nothing they have suggested by way of assistance and I'm really annoyed. Maybe time to switch!

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