every day Spotify uninstalls all my songs

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every day Spotify uninstalls all my songs

payals73
Casual Listener

this is really annoying, haven't found a solution yet. any help would be appreciated

2 Replies

Re: every day Spotify uninstalls all my songs

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

Could you try using the remove Offline devices and Sign Out Everywhere, probably resetting your password too, from your Spotify account page?

Does this happen if you try it with another Spotify account in your device?

If possible try signing in to another with your current spotify account to see if that helps.



If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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Re: every day Spotify uninstalls all my songs

payals73
Casual Listener

Sorry for the late reply, has some other issue that wouldn't let me reply to you that's now fixed. I tried everything you recommended, but nothing worked. I'm using a Samsung A8 Plus, Andriod version 8.0.0 and Spotify version 8.4.94.817

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