As I understand they abs do not know and send this issue to you. Also they say that they cannot beat responsibiliry for type of mobile produced for HK and sold in USA. ... There is also other problém, maybe it will tell you something. There is default option if to download data from inet on int storage or ext card. Heh, they say that thisboption is not default, That all downloads are directed to int memory. What the f is that when int memory us limited and use of sd card is necessary! And they say there had to be some software changes done and they bear no responsibility. So, downloading to ext card us possible only for camera shoots. It is not even possible to copy any data on the card - this issue is a bug od A4.4 discussed on forums. Now what?