help! wont play any songs!

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help! wont play any songs!

fluffyangel
Casual Listener
Hi, I have the spotify android app and when I click on a song it won't play, there's no sound?! What's wrong? So disappointed cos I loved using it, but am seriously thinking of cancelling my subscription now :-(
5 Replies

Re: help! wont play any songs!

licenced
Community Legend
Do.you have a premium subscription? If it looks like its playing but there's no sound try restarting your phone - this solves it often
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence

Re: help! wont play any songs!

clairebryan
Newbie

im having the same issue but online!

Re: help! wont play any songs!

Peter__
Community Legend

@clairebryan wrote:

im having the same issue but online!


Hey! Welcome to the community :) 

 

Have you tried simply fully restarting your device (battery pull)? 

If you are still having issues, try following the troubleshooting steps in the android troubleshooting topic.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: help! wont play any songs!

TobiasA
Newbie

Have the same problem! Dont get any sound on my mobile. Done the troubleshooting thing. I have a Desire HD. Please help. 

Re: help! wont play any songs!

Liam
Community Legend

@TobiasA wrote:

Have the same problem! Dont get any sound on my mobile. Done the troubleshooting thing. I have a Desire HD. Please help. 


Hi there!

 

Is your device rooted and/or does it have a custom ROM installed?

 

Please could you factory reset your device if you haven't already, and also ensure that it is updated to the latest HTC Android OS :)

 

Liam

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