help! wont play any songs!

Reply
Highlighted

help! wont play any songs!

Casual Listener
Hi, I have the spotify android app and when I click on a song it won't play, there's no sound?! What's wrong? So disappointed cos I loved using it, but am seriously thinking of cancelling my subscription now 😞
5 Replies
Highlighted

Re: help! wont play any songs!

Community Legend
Do.you have a premium subscription? If it looks like its playing but there's no sound try restarting your phone - this solves it often
----------------
Listening on Windows, Android and Sonos. Tweeting it at @davelicence
Highlighted

Re: help! wont play any songs!

Newbie

im having the same issue but online!

Highlighted

Re: help! wont play any songs!

Community Legend

@clairebryan wrote:

im having the same issue but online!


Hey! Welcome to the community 🙂 

 

Have you tried simply fully restarting your device (battery pull)? 

If you are still having issues, try following the troubleshooting steps in the android troubleshooting topic.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: help! wont play any songs!

Newbie

Have the same problem! Dont get any sound on my mobile. Done the troubleshooting thing. I have a Desire HD. Please help. 

Highlighted

Re: help! wont play any songs!

Community Legend

@TobiasA wrote:

Have the same problem! Dont get any sound on my mobile. Done the troubleshooting thing. I have a Desire HD. Please help. 


Hi there!

 

Is your device rooted and/or does it have a custom ROM installed?

 

Please could you factory reset your device if you haven't already, and also ensure that it is updated to the latest HTC Android OS 🙂

 

Liam

SUGGESTED POSTS