Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I am constantly losing the tracks i have downloaded for offline pkay from my samsung gt.i8190n running android 4.1.2
music downloads fine, then every few days whilst in offline mode it suddenly wont play and i have to find an internet conection and leave phine online for an hour or so to download all tracks again.
Not what i expect when i am paying for a service!!!!