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login on desktop fine - cannot login on Android 5.1.1 - Nexus6

login on desktop fine - cannot login on Android 5.1.1 - Nexus6

i reset my pw

logged in on desktop fine


cleared cache and app data on Nexus 6


logged in many times with the same credentials that work on desktop


 "Unable to login. Either the UserName or Password are incorrect."


which is untrue.....


help me with this headache please?

5 Replies

Hello , try reinstalling the Spotify app on your Nexus 6

thanks for your reply!


just did


reloaded app


same exact behavior

It may be a silly question means but you are sure you are typing the password correctly ? The " Capslock " from your nexus 6 keypad is enabled ? You are writing your user name correctly ?

i am a senior tech support analyst for a leading internet company 😉


yeah i am typing it in correctly.


very carefully


20 times




i wish spotify had tech support. not that i don't appreciate your help!

didn't mean that to be snarky btw

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