my Spotify keep crasing when i open album and podcast on library

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my Spotify keep crasing when i open album and podcast on library

RifqiAbid7
Casual Listener

Plan

Premium

Country

Indonesia

Device

Xiaomi Redmi Pro

Operating System

Android Marshmallow

 

My Question or Issue

why when i open album and podcast always crashing after the update?

4 Replies

Re: my Spotify keep crasing when i open album and podcast on library

Moderator
Moderator

Hey @RifqiAbid7,

 

Thanks for posting about this in the Community! 

 

Do you mind trying a clean reinstall of the app on your Android device, making sure to clear all Spotify app data? Just follow the steps in this support article. Hopefully that should do the trick :)

 

Let us know how it goes - we'll be here in case you need any further help.

PeterModerator
 
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Re: my Spotify keep crasing when i open album and podcast on library

bazsalazas
Casual Listener

Hello! 

 

Same happens with me, even after a clean install.

 

I can open these pages only if i dont have internet connection, but of course in thi case no content is shown.

 

Do you have other suggestion? 

 

  • Thanks 

Re: my Spotify keep crasing when i open album and podcast on library

Moderator
Moderator

Hey @bazsalazas,

 

Thanks for reaching out to us about this!

 

Do you mind trying the following:

  • using a different network connection
  • logging into a different account on the same device?

If none of the above works, could you provide us with the following info:

  • exact Spotify version
  • device + OS version
  • a detailed description of the issue you're experiencing?

Thanks - we'll be looking out for your reply :)

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
Highlighted

Re: my Spotify keep crasing when i open album and podcast on library

bazsalazas
Casual Listener

Hello Peter!

 

I've tried the following things:

  • doing a clean install (uninstall + delete all app related files)
  • using a different network connection, including different WiFi networks and mobil data
  • logging into a different account on the same device

But non of these helped.

 

Here are the infos you've requested:

  • exact Spotify version: 8.5.20.857 (latest today)
  • device + OS version: Android 5.1.1 with MIUI 7.2.7 (Redmi 3)
  • a detailed description of the issue you're experiencing?:
    • when I tap on the Podcasts tab or Albums tab under My collection the application is closing

Thanks

Balázs

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