no internet connectrion

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no internet connectrion

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hello.

im having trouble with the android spotify app on my galaxy s5. 

sometimes when im listening to my music it suddenly stops. when i try to open the app the only thing is get is a black screen with the green loading circle. after a few seconds it says ''no internet connection''. (while my internet just works normaly) i cant even get to the offline playeble music or settings. even if i restart the app completly it isnt fixed.

than after a while of no change it suddenly starts playing again and everything works again. sometimes it takes days before it works again...

how is this possible?

Screenshot_2016-04-08-17-10-44.png
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Re: no internet connectrion

Community Legend
Ok. Can You try a clean install following the guide linked in my signature?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

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Re: no internet connectrion

Community Legend
Try disabling the power saving feature in your phone settings. Lots of Samsung users have issues with this affecting spotify.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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Re: no internet connectrion

Casual Listener
I dont have any power saving turned on..
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Solution!

Re: no internet connectrion

Community Legend
Ok. Can You try a clean install following the guide linked in my signature?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

I've done it and nog hope it works! You'll hear from me....

Casual Listener
I've done it and nog hope it works! You'll hear from me. Thanks anyway
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