no sound on the air pods pro 2 on wear os

[drlawrencejacoby]

after upgrading my galaxy watch 4 to wear os 5.0 the spotify app doesnt support playing sound to my air pods pro 2

[drlawrencejacoby]

to be more precise: it is playing, but i here nothing - the volume is 100% - when im not connected to the air pods and the speaker of the watch is used i hear sound

[Eni]

Hey there @drlawrencejacoby, 

Thanks for getting in touch about this and welcome to the Community. 

Just to confirm, does this only happen with the Spotify app or with other apps as well? It'd be helpful if you could check since this way we can determine if the issue is with the connection between the watch and the AirPods in general or only with the Spotify app. 

On another note, could you check if this behavior persists with a different pair of headphones? 

Also, sending us the exact make/model, operating system and Spotify version of your phone would come in handy.

We'll be on the lookout.

[drlawrencejacoby]

Hi Eni,

i checked the soundcloud app and it has the same problem. With my bose sound link mini everything is fine with spotify. The problem also occurs with the standard Air Pods. So it seems to be a general problem with wear os 5 (on the galaxy watch 4) and air pods 😞

[Dessi · Accepted solution]

Hey @drlawrencejacoby,

Thanks for testing!

This really seems to be a device-related issue, so can you try going to the Bluetooth connections menu to make sure that the headphones are enabled for both calls and audio? The option should be somewhere in the Bluetooth audio settings. You can also try resetting the headphones and the watch and checking for firmware updates. 

If that doesn't do the trick, I'd say it would be best to reach out to Apple Support or Samsung Support, so that they can check what might be causing this and assist you further.

Take care.

[simonMDschu]

I have a recurring issue with Spotify while listening through a pair of Bose Quiet Comfort on a Google Pixel 9.

When playing a track that hasn’t been downloaded prior to listening, it sounds echo-y. I might be the left and right being out of sync but I’m not even sure.

The problem doesn't come from the earbuds since the same tracks play correctly in streaming from other apps than Spotify.

It doesn’t come from the earbuds app either since I have the problem both with and without the Bose app installed.

What I have tried :

Deleting cache and uninstalling + reinstalling Spotify
Deleting the Bose app

[Ballistics_gell]

I have the same issue with my galaxy watch 4 and airpods pro 2, the "accepted solution" did not work at all

[MihailY]

Hey folks,

Thanks for reaching out.

@simonMDschu, apologies for missing your comment. Are you still experiencing the issue?

@Ballistics_gell, does that happen with all apps or only with Spotify? Have you already tried reaching out to Apple/Samsung Support?

Keep us posted.