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playing on different device

Avatar of jallenaz1
Regular
2015-01-08 04:57 PM

When I open Spotify and log in on my pc at home it does not show all the playlists and artists I have saved at my work pc.  Does Spotify not save those in your account?  Shouldn't they be there?  I have the free version.

 

TIA,

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Avatar of Daniel
Community Legend
2015-01-09 10:21 AM

I wonder, are you logging in on one device using Facebook and the other device using Spotify credentials?

 

 

If so, this means you have 2 seperate accounts which is why you cannot see the playlists etc. Contacting support they can migrate these over for you. You can contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

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Avatar of Amarro
Community Legend
2015-01-08 07:54 PM

Hello and welcome to the Spotify Community!

it should save all your saved settings, also every Playlists and songs. Have you tried a relogging?

 

good luck and please answer if this doesn't help you 😉

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

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Avatar of Daniel
Community Legend
2015-01-09 10:21 AM

I wonder, are you logging in on one device using Facebook and the other device using Spotify credentials?

 

 

If so, this means you have 2 seperate accounts which is why you cannot see the playlists etc. Contacting support they can migrate these over for you. You can contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Avatar of jallenaz1
Regular
2015-01-13 08:37 PM

Daniel,  You are exactly right.  One account I haven't used much.  It can be eliminated.  Thanks.

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