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playlists featuring the artist disappeared from the artist page

playlists featuring the artist disappeared from the artist page

Plan

Premium

 

Device

Samsung Galaxy S20 FE

 

Operating System

Android 12

 

My Question or Issue

In my Android app, the playlists featuring the artist disappeared from the artist page

but they do appear on the desktop app. How can I see those playlists on the android app?

Reply
5 Replies

Hey @RafaLafa,

 

Thank you for reaching out here in the Community.

 

First off, we'd recommend that you log out > restart your device > log back in to see if that'll make a difference.

 

It's also a good idea to try clearing your cache to remove any old files that might be causing issues.

If that doesn't do it for you, could you let us know if this happens with multiple artists or just on specific artist's page? Screenshots of what you see will be very helpful to us as well.

We'll be on the lookout for your reply.

LyubkaModerator
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I tried the things you suggested without success and It's happening with every artist. I think I first noticed this after clearing my cache for the first time about a week ago. I'm attaching a screenshot from the android app and a photo of the desktop app.

_20230410_150521.JPG
20230410_150613.jpg

@Lyubka

Hi! @Lyubka

Please see my other reply.

I would much appreciate

Hey @RafaLafa,

 

Thanks for your replies and for the info shared.

 

In this case, we'd like to gather some additional info. Would you mind sharing with us the exact Spotify version you're running in your mobile device? Try to check if there's new pending updates for the app.

 

On another note, just to confirm, is this happening if you open a different account on the affected device? You can ask a relative or a friend to open their account on your mobile device and check.

 

Lastly, we'd recommend checking if there are any OS updates that you can run on your device to make sure it's up to date.

 

Keep us in the loop!

AlejaRModerator
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