Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I have Spotify premium, I'm in the United States, my device is a OnePlus 6t, I'm running Android 11.
I have already cleared storage and cache and reinstalled Spotify.
I have been listening to the podcast high rollers DnD ( https://open.spotify.com/show/38hqqX4m4eYtKZXzuI8exS?si=5MASkkwxRYCpN6XPx63XAg&utm_source=copy-link&...)
My issue is this, I finished listening to one episode and then as it went to play the next it played an ad, and after the ad the podcast itself(but not the ad that preceded it ) sounded slowed down ( changing payback speed did speed it up but it was still lowered pitch) . The ad changes when I go to play it again and they have sponsors for the podcast but not ads like this.
I tried replaying the previous episode that had just played fine and it seems affected as well. Every episode I select to play does the same thing.
Hi there folks,
Thank you for reporting this.
It would be great if you can provide us the following details so that we can pass the information on to the right team:
We'll be on the lookout for your replies.
To add, other music and so far other podcast content seems unaffected
Hi there @Blaezkun,
Thank you for reaching out to the Community.
Can you try from a different device to see if you get the same behavior?
Also, can you confirm if if the sound changes after the ad is played and if it's any ad or a particular one?
We'll keep an eye out for your reply.
I have the same issue.
Huawei P30 pro
The sound on some of the podcast episodes have suddenly a deep voice and play slower.
This happens to my stuff you should know podcast episodes. Some episodes I've listened to and were fine before.
I have restarted, reinstalled and cleared caches.
The ads for my country still sound normal but the ones from the podcast also have the deep voice.
I attached a video of what it sounds like.
Hey there @aquillamacavint,
Thanks for reaching out here in the Community, and welcome 🙂
Just to confirm, is this happening with the entire episode? Have you noticed this behavior in a different podcast or just the one you mentioned?
Also, would you mind sending over the exact Spotify version you're currently running?
We'll be on the lookout for your reply.
I only listen to this podcast so I haven't noticed with others. I tried looking at others and they sound normal but I don't listen to those enough to see if it happens to many of their episodes, while with the SYSK I listen to around 5 a day.
I have Spotify version 220.127.116.110
P.s. when I go back to the episode that was playing weird it is still playing weird. So once it starts it sticks to that weird sound 😞
Thanks for the info 🙂
Could you try on another device to see if that makes a difference?
In case you're using an SD card, you can try removing it, reinstalling Spotify and then try running the app without the SD. Sometimes the SD card can lead to issues with the cache.
Let us know how it goes.
Hey, I unfortunately don't have any other device as my laptop broke 😞
I don't have an SD card.
Also now I just added a bunch of the old episodes that I've never listened to and only 1 out of the 15 are normal 😞
Thanks for getting back to us.
Looks like there's a newer app version available. Could you try reinstalling the app again to see if you're still experiencing the issue with the latest app version?
Also, could you let us know if the same thing happens when you download the podcast for offline listening?
Keep us posted.
It works fine now!
I tried before reinstalling but didn't work but now with the update I haven't had any issues yet. They must've fixed the bug in the new update 😍
I spoke to soon. It's back.
Sorry to hear the issue is back @aquillamacavint!
Can you let us know if the same behavior appears when you use 3/4G or Wi-fi? Do you hear any difference between the two?
Could you try saving the episodes for offline listening and let us know if they're still out of sync?
You can also make sure that you have your audio set to the highest setting with the steps here.
Keep us in the loop!
Oops dunno why it went to spoiler.
Anyways I also googled it and saw one other person post on Reddit that it happened to them with the same podcast, Stuff you should know. No solution yet either.
Thanks for getting back in touch.
Would you mind asking a friend or a relative to log in to their account in your phone to check if they experience the same issue?
Also, we'd like to know if this only happens on your phone or on other devices as well. This would help us to know if the issue is device-related.
Keep us posted.
My friend wasn't able to login on my phone but I logged in on his and it's still the same issue. I played a few of the podcasts episodes and they have that deep voice.
The episodes I tried were from Stuff you should know
How LARP works
How Fingerprinting works
How horseshoes work
The shark diaries
How cockroaches work
How surfing works
How willpower works
I stopped checking after that.
I tried replaying the previous episode that had just played fine and it seems affected as well. You can rebooting your device.
Hi there folks,
Thank you for your replies in this thread.
Can you let us know if a particular add caused it or was it different ads and if so - which ones?
Can you confirm if we're missing any podcasts as we're working on a report?
For now we've listed these episodes from the podcast Stuff we should know:
We've also listed High Rollers :Areois #117
We'll keep an eye out for your replies.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…