premium error

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premium error

FrankishSaxon15
Casual Listener
Hello I apologize of this has been done before, I checked some other threads but didnt fine my exact problem listed.

Yesterday I paid for a premium account and it seems to have glitched up, whenever I open the app 80% of the time it still believes I have a free account and only after I turn my phone off/on it will briefly recognize my premium status.

I have logged in and out and re installed the app and am still suffering the same is sure, please help and thank you.
5 Replies

Re: premium error

Peter__
Community Legend
We had some reports of this yesterday but people posted back to say it was no longer an issue today. Are you still seeing this?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: premium error

FrankishSaxon15
Casual Listener
Yes unfortunately the problem still persists

Re: premium error

Peter__
Community Legend
I have just raised this issue with the Spotify team, will let you know if I hear anything.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: premium error

FrankishSaxon15
Casual Listener
Thank you very much. I hope to see this problem reach a conclusion soon.

Re: premium error

RaikenXe
Music Fan
Not to hijack the topic but this is happening to me as well. Using a Nexus 5 if it matters.
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