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"Playing now" is frozen

"Playing now" is frozen

Problem solved!

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5 Replies

Hey @Vsalonpaa,

 

Thanks for posting here on the Community 🙂

 

Glad to hear that it worked out and the app is working as expected. 

 

In case the issue occurs again, let us know. We'll be happy to help.

 

If you have questions, you know where to find us.

Ver Moderator
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@Ver Where can I find the original issue? I have a problem of a freezing player as well. Also curious as to what the solution was.

Hey there @wveb

 

Thanks for reaching out about this. We're here to help. 

 

Could you let us know what issue are you having with the app exactly?

 

Additionally, would you mind sending us the exact make/model, operating system and Spotify version of your device?

 

Lastly, we'd like to know if it started happening after a specific event such as an update. 

 

We'll be on the lookout for your reply.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

That was a very fast reply. Thanks. As you typed your reply, I've posted a new topic describing the issue in more detail. 

 

https://community.spotify.com/t5/Android/The-Currently-Playing-screen-freezes-after-listening-to-pod...

Hi @wveb

 

Thanks for your reply and for the detailed info.  

 

In this case, to avoid any mix-ups we can reply directly on that thread. However, that might take a while for us to reply there because it's a new thread. 

 

If you want us to keep helping in this thread, you can copy the info from the new thread you created and then report the new thread (3 dots > Report Inappropriate content) as double posting since it'd break our Guidelines. Either way we'll avoid helping you in two different threads and repeating suggestions. 

 

We'll be on the lookout.

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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