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Hi all. I have a Galaxy S4 and Spotify Premium has worked on it for ages. All of a sudden, it stopped working. When I tap on the app, the screen is black and for one quick second, the green Spotify logo is on the top left. Then it goes away and is replaced by three white lines. Then an error message comes up that says, "Unfortunately, Spotiify has stopped." I've uninstalled and reinstalled several times and still, it doesn't work. Can anyone help me? Thanks so much. -Jennifer
Solved! Go to Solution.
I didn't think the note 7 was shipping yet @meganelise634 and I'm a bit confused as all your other posts were in the iOS section. Please confirm your phone model, operating system/version and spotify version.
Hey @meganelise634 thanks for clarifying. Just to be sure we're talking about the same thing, you get the android notification :Unfortunately Spotify has stopped working" as soon as you launch it or after a specific action?
Things to try in order:
@meganelise634 if a factory reset didn't solve the problem, I'm out of ideas, I recommend you get in touch with Spotify using the contact form to see if they can offer any suggestions.
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