"you discovered" page don't go away

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"you discovered" page don't go away

Dinala01
Casual Listener

i had a premium account that finished and i didn't renewed. now I have a screen that keeps on coming back although i try to dismiss it  (not now) that say:" "you discovered a premium feature!" Can't have anything else on the screen.

Plan

Free

Country

 Israel

Device

 Samsung Galaxy 8+, 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

3 Replies

Peter
Spotify Legend

Hey @Dinala01.

 

Thanks for reaching out to us about this.

 

Just to confirm, does this notification come up even if you haven't selected a Premium feature? 

 

If so, would you mind sending us a screenshot of the notification so that we can see what it looks like on your end?

 

Once we have that, we'll look into this further.

 

Thanks! We'll be looking out for your reply.

Dinala01
Casual Listener

Hi, eventually I uninstalled and installed it and that solved the problem. Thanks, Dina

Peter
Spotify Legend

Hey @Dinala01.

 

Glad to hear that a reinstall fixed this for you!

 

Let us know if you have any other questions - we'll be right here if you need us.

 

Take care 🙂

 

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