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some local files stopped working

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some local files stopped working

dorsa
Casual Listener

Plan

Premium

Country

Canada

Device

Samsung Galaxy s20+

 

My Question or Issue

ok so i have this one local file that used to be completely fine but now on my phone it is greyed out. i can only play it if i directly tap on it in a playlist. my phone basically skips it if it comes on when i shuffle and i cannot add it to my queue or even to playlists from my phone. i used to have this problem with a lot of local files on my old phone too (it was a samsung galaxy a5). i cant find anyone with the same problem as me. please how do i fix this it drives me crazy.

3 Replies

Re: some local files stopped working

Jeremy
Moderator
Moderator

Hey there @dorsa,


Thank you for reaching out to us here in the Community.

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app.

 

Keep us posted. We're always one reply away 🙂

Take care!

JeremyModerator
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Re: some local files stopped working

dorsa
Casual Listener

thanks for your reply! it is working for now but ill let you know if any local files stop working again. thank you 🙂

Re: some local files stopped working

Novy
Moderator
Moderator

Hi again @dorsa

 

Thanks for getting back to us. 

 

We're happy to hear that everything is now working properly. 

 

If anything else comes up, you know where to find us. 

 

Have a lovely day!

NovyModerator
 
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