songs still in play list but can not play

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songs still in play list but can not play

danielversigny
Newbie

hello,

 

all my songs are still in my play list but I can't  play them I can see them but the letters are not black they are a little invisible gray if you know what I mean.

 

Please help me to find out how the work again.

3 Replies

Re: songs still in play list but can not play

Joe
Community Legend

Are they songs you downloaded to your mobile (they have the green symbol against them) or are these songs you would normally stream?

 

Could you provide a bit more information:

 

Phone model

Phone operating system and version

Spotify version

Link to the playlist

Do you still get this with spotify in online mode?

Re: songs still in play list but can not play

Liam
Community Legend

Did your premium subscription expire?

Highlighted

Re: songs still in play list but can not play

Xud1
Regular

It's sounding like the files are on the phone but Spotify isn't seeing them.  As far as I know you have to sync them through Spotify in order for them to show up. =/

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