spotify deletes my downloaded songs

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spotify deletes my downloaded songs

humeyraalp
Newbie
Premium üyesiyim. Spotify kendi kendine hesabımdan çıkıyor ve tekrar hesabıma girdiğimde indirmiş olduğum şarkılarım indirilmemiş olarak kütüphanemde duruyor. Bu birkaç kez oldu ve hala düzelmedi. Yardım edebilirseniz çok mutlu olurum, teşekkürler.
1 Reply

Sophia
Roadie

Hey @edias

 

Thanks for reaching out to the Spotify Community. Hope you don't mind if we reply in English. 

 

In this moment, we don't offer support in Turkish. If you'd like, you can get in touch with Spotify Support via email. 

 

You can also follow these steps: 

 

  1. Log in to your account page on our website and click Offline devices in the menu on the left. 
  2. Click REMOVE ALL DEVICES.
  3. Reinstall the app. Here's how
  4. Save your offlines tracks again. 

Let us know if that helps or, if you have any questions. We'll be here for you. 

 

Sophia, 

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