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Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
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We're currently aware and looking into an issue in the Community where the profile menu doesn't pop up after clicking on the arrow.
It'd normally open a pop up like this:
This menu allows you to access your Community profile, notifications and private messages (if they are enabled).
If you're affected, as a workaround for now, you can access these areas via the following links:
We'll keep you updated on this here.
Solved! Go to Solution.
UPDATE: After several confirmations from people that had this issue, we believe this issue is now fixed. If you have this issue again in the future, just leave a reply in the thread.
Can you check to see if you are still having this issue with the Community?
We believe the issue was with the website cache. The website cache has been refreshed and we hope that the issue is now fixed. We will need people that had this issue to test it again and let us know. Thank you for your patience.
Please open up the Community website in an incognito window (sometimes called a private window) in your browser and see if you still have the same issue. I ask this because it could be that the browser has cached the old files and hasn't updated them yet. Opening an incognito (private window) loads fresh files.
Then try loading the Community in a normal browser window. If it works in incognito (private window), but not when opening a normal browser window, then try clearing your cache in the main browser window. When you go to clear browsing data in the settings, you only need to check the box that says "cached images and files" so that you can still keep your cookies and other data. It's best to keep your cookies and not clear them otherwise you will have to relogin again to every website you normally visit.