Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
each time I use Spotify, the app (8.7.54 on ios) will play one song then won’t play the next one even if it’s downloaded or even open playlists that are downloaded so I have to fully close the app then reopen it after every song. I’ve tried restarting my phone (iPhone 12 iOS 15.5) in case my phone was the issue but that hasn’t worked. How do I fix this please?
mine does this same thing i came here to see if anyone had the same problem. i keep having to close out the app constantly . i’ve deleted the app and re downloaded it i even shut off my phone.
I am having the same issue. My shuffle will play one song and then cut out right at the end and not play the next song. Sometimes it plays multiple songs, but eventually comes to the same issue. I have to exit out of the app and shut it down, then re-open the app to resume my shuffle.
I did all the standard troubleshooting tactics out there (restart app, restart phone, delete app and re-download, clear cache, etc.). This is definitely an issue with either their servers or with the app (ver. 8.7.55), as I have this issue on both my iPhone and iPad –– I have not tried on my laptop yet. This issue predates the latest update and has been going on for a few weeks now.
@Spotify, please help! We are paying too much money to be able to enjoy the fullness of our service.
I am having the same issue. My shuffle will play one song and then cut out right at the end and not play the next song. Sometimes it plays multiple songs, but eventually comes to the same issue. I have to exit out of the app and shut it down, then re-open the app to resume my shuffle.
I did all the standard troubleshooting tactics out there (restart app, restart phone, delete app and re-download, clear cache, etc.). This is definitely an issue with either their servers or with the app (ver. 8.7.55), as I have this issue on both my iPhone and iPad –– I have not tried on my laptop yet. This issue predates the latest update and has been going on for a few weeks now.
@Spotify, please help! We are paying too much money to be able to enjoy the fullness of our service.
i definitely agree. it’s still happening to me there has been updates and deleting and closing out the app and re downloading it. this problem hasn’t been fixed. even with the new updates
I'm also experiencing trouble while playing songs on my Iphone (13). After one or a few songs the songs stops/pauzes and doesn't play anything. I have to close the app and open it again so I can play music again and it will repeat the same problem over and over again. Pretty frustrating. I already tried to remove the app and reinstall it, but the problem still exists.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…