Can't pay via mobile carrier

[hkeith133]

Hi Spotify community. I stumbled upon a roadblock with my payment. I've been paying via mobile for the service but all of a sudden I can't anymore. I get the this page when choosing mobile option (attached)

[Peter]

Hey @hkeith133,

Thanks for reaching out to us about this 🙂

If you haven't had any problems with this in the past, do you mind trying to open the payments page in an incognito window or a different browser?

If that doesn't work, could you send us a screenshot of the previous menu, ie the page showing the payment options that are available to you prior to entering your details?

Thanks! We'll be looking out for your reply 😉

[hkeith133]

Hi Peter,

Thanks for helping out.

Unfortunately issue still persist even in incognito page.

I can see 'Subscribe on mobile' in the premium page, but upon clicking I
get the 'looks like you're not eligible' notice. Attached both screen
captures.

[image: Spotify_2.PNG]
[image: Spotify_3.PNG]

Cheers. Thanks for your help.

[hkeith133]

Oops, reattached.

[Peter]

Hey @hkeith133,

Thanks for getting back to us with those screenshots 🙂

Just to confirm, are you currently subscribed to Premium on your account? If so, have you prepayed, or are you on a monthly subscription?

If you're on a monthly Premium subscription already but you're seeing the option to subscribe, it could be that you're not logged in to the right account. Do you mind double-checking to make sure that's not the case?

Keep us posted 🙂

[hkeith133]

Hi Peter,

Just double checked & triple checked that I am a monthly subscriber. Next
renew date is 13/8. And I am on the correct account.

Thanks for your help so far 😃