Album Will Not Play

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Album Will Not Play

DWarren57
Regular

Hello,

 

I have been trying to play an album on my Windows 8.1 Laptop and it will not play at all. Please look into it when you have the chance to do so.

 

https://open.spotify.com/album/1mAYYVB7vUJzVxQ1i2fqVx

7 Replies

DasPeter
Community Legend
Hello!
Do you get an error message when you try to play it?


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DWarren57
Regular

No, it does not give me any error messages at all. Any time I click on a track, it just does not play.

DasPeter
Community Legend

When you can't play a track in Spotify, it usually tells you why, so in this case I'd reccomend you to close Spotify and re-open it.

 

Hope this helps! ♫



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DWarren57
Regular

Actually, it did not work. It is still refusing to play anything. I even tried in the web player, and it said the problem could be due to "restrictions on my Network." I am not sure what that means.

DasPeter
Community Legend

It's likely that something at your end is blocking ports that Spotify need to use.

 

Try disabling any firewalls and security programmes you own temporarily to see if it helps.

Also disable the router firewall. If it works, then you can set an exception to allow Spotify to continue working.

 

Hope this helps! ♫



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DWarren57
Regular

I tried that and it still did not play. I hope a moderator will see this and bring it up to whoever is in charge of maintenance.

DWarren57
Regular

I tried and it still will not play.

 

 

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