Hacked

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Hacked

Fletch11
Newbie
So I think my Spotify has been hacked because it keeps stopping my music as a result of someone else being logged in even though I am the only one with access. I've tried changing my password both on Spotify and Facebook (which I'm logged in through) I've also signed out everywhere on both devices but the message is still appearing. Is there anything I can do or should I just cancel my subscription?
2 Replies

user-removed
Not applicable

Hey there.

 

Sorry to hear that.

 

Immediately post Message https://spotify.com/about-us/contact/ and get your account back to business.

 

Also you may try to re-install all Spotify apps on your devises.

 

Have a nice day. Kind regards !

jean3601
Community Legend

Hey @Fletch11, Welcome to the community! 🙂

 

Due to the nature of this problem you can contact Spotify Support on this Contact Form Here.

 

This is a special contact form that allows you to select the email to which Spotify Support will reply too 🙂


If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and I will escalate the issue for you 🙂

I hope this helped solve your issue 🙂

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