I entered my visa info 4 times and still nothing

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I entered my visa info 4 times and still nothing

AA215
Casual Listener
Hello I'm hoping someone can help me out this past weekend I tried signing up for student premium but was having trouble signing up I entered my Visa card information four times of course they took the payment I saw it on my bank statement but I am still at Spotify free how do I get a refund or at least upgrade premium please please please help
2 Replies

user-removed
Not applicable

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

AA215
Casual Listener
Thanks so much
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