I want Sonos to work


I want Sonos to work


Emails are not being sent to my email to change my password to enable my Sonos device.  I have done it at least a hundred times and it says that an email has been sent to my email address but nothing is sent.  Figure it out Spotify this is the the 21st century I expect these things to work.  An email should not take a week to get to my mailbox.



John Michael Coatney,

A premium member.

1 Reply

Community Legend

Hey! Welcome to the community 🙂

Sorry for the hassle, normally this happens when there is a duplicate account in the system. If you get in touch with the customer services team directly using the online contact form they can get one of those emails out to you manually as soon as possible. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.


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