Known emailaddress but not actived account

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Known emailaddress but not actived account

FlyingDutchman
Newbie
I recently tried to sign up for the free account with my own gmail-account. I got the message that there is an account with MY emailaddress, but not an active account. I tried it again. Again the same message. Has anyone seen that before? And how do I correct that? I tried to change my preferences after signing up with an alternative emailaddress. But I got the same message. Hope to hear soon. Flying Dutchman
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Peter__
Community Legend

Hey! Welcome to the community 🙂

It sounds like you have a duplicated account in the system, possibly through Facebook. You will need to get in touch with the customer services team directly using the online contact form and they will be able to remove the extra account for you, after that you will be free to change your email address.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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1 Reply
Solution!

Peter__
Community Legend

Hey! Welcome to the community 🙂

It sounds like you have a duplicated account in the system, possibly through Facebook. You will need to get in touch with the customer services team directly using the online contact form and they will be able to remove the extra account for you, after that you will be free to change your email address.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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