Need help

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Need help

Steved6
Casual Listener
How come as a premium spotify member once in awhile I have to re download my entire players to its really annoying. And I'm on the Internet like they say everyday. Does anyone else habe this problem
3 Replies

jean3601
Community Legend

Hey @Steved6, Welcome to the community! 🙂

 

I suggest you try a clean reinstall and see if this helps, This usually fixes most problems 🙂

 

Note: This will remove any saved offline tracks and cache 🙂 

 

I hope this helped! 🙂

Steved6
Casual Listener
I guess I have to.... but for a Siler vice. I am now paying for shouldn't
this be something that you guys fix for the customer? Why should I have to
reinstall all my saved tracks when I'm giving you Money to maintain it? And
considering the service and music options iare no better than the old days,
I would expect you to offer some of my subscription to ber covered. Maybe I
will just cancel my subscription and go with to help new Apple music app at
least it holds value with its customers

jean3601
Community Legend

@Steved6

 

The reason we suggest clean reinstalls is sometimes an application doesn't install properly and then things like this happens 🙂

 

A clean reinstall usually fixes this 🙂

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