Risky stie, credit card would not allow charge

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Risky stie, credit card would not allow charge

softtailkiki99
Casual Listener

I called my CC company and asked them why I was being declined and they stated the spotify web-site showed as risky???? Please explain

6 Replies

Liam
Community Legend

@softtailkiki99 wrote:

I called my CC company and asked them why I was being declined and they stated the spotify web-site showed as risky???? Please explain


False positive, probably because people can't be bothered to use the support form to ask for a refund or because they don't have  

a phone number...

 

Liam

TicTok
Casual Listener

My account would not accept it on the site either, but then I checked my account and had been charged twice. 

Liam
Community Legend

@TicTok wrote:

My account would not accept it on the site either, but then I checked my account and had been charged twice. 


Hi there, you should see that you have been given a 2 month subscription instead of 1 month. If you want a refund, you can contact the CS team using the Support Form 🙂

 

Liam

TicTok
Casual Listener

It doesn't have any subscription, it was for an Egiftcard.

dallasis
Newbie

I have the same issue. Haven't been able to subscribe to spotify premium because my card won't allow the transaction. 

 

I've even headed to Target to pick up a gift card (heard they were available there) and no dice.

 

Is there a spotify ecard (something I read about above) that's purchasable and immedicately redeemable? 


Thanks!

 

 

Peter__
Community Legend

@dallasis wrote:

I have the same issue. Haven't been able to subscribe to spotify premium because my card won't allow the transaction. 

 

I've even headed to Target to pick up a gift card (heard they were available there) and no dice.

 

Is there a spotify ecard (something I read about above) that's purchasable and immedicately redeemable? 


Thanks!

 

 


Hey! Welcome to the community 🙂 

 

Yes there is, you can buy Premium eCards directly from the Spotify website and redeem them against your own account if you can't or don't want to set up a rolling monthly subscription.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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