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davisconnects
Newbie

How much does this company suck at customer service? I've tried to reach them for two weeks. They charge my credit card and I have trial service. When I e-mail them they respond with "I didn't get anything" and leave no other way to reach them but here.

Rick Davis

1 Reply

kbrooksc
Community Legend

Hi there @davisconnects and welcome to the community! Sorry to hear you're having trouble! Do you have a case number from your inquiry and did you respond back to the auto email you got back?

 

If the answer is no to either of the above questions, recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!



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