Announcements

Help Wizard

Step 1

NEXT STEP

Archived KB Articles

This is content that is no longer relevant

Knowledge Base Articles

Your 2021 Wrapped FAQ

Spotify’s 2021 Wrapped is here to help us look back on the year and reflect on the role audio played in our lives. This year we got used to seeing the world in a new light so we embraced the unknown and championed all the things that make each of us ...

Mario_0-1638367019555.png
  • Spotify Legend
  • Spotify’s 2021 Wrapped is here to help us look back on the year and reflect on the role audio played in our lives.    This year we got used to seeing the world in a new light so we embr...
  • 115844 Views
  • 0 comments
  • 29 likes
  • Other
    Spotify Features
    Troubleshooting
  • 115844 Views
  • 0 comments
  • 29 likes

FAQ: What is Only You?

Hey folks, Check out Only You, a display of stats and stories about how you listen and what makes your taste so unique to you - now available for a limited time in the Spotify app. It includes stories you can share and mixes you can save to celebrate...

  • Spotify Legend
  • Hey folks,   Check out Only You, a display of stats and stories about how you listen and what makes your taste so unique to you - now available for a limited time in the Spotify app.  ...
  • 24871 Views
  • 0 comments
  • 9 likes
  • Spotify Features
  • 24871 Views
  • 0 comments
  • 9 likes

I'm having trouble with my 2019 Wrapped

Hey, Hope you're enjoying your decade in music! We're aware that there are a lot of questions around Wrapped 2019, so we've put together a Wrapped FAQ, and here we aim to resolve any further questions that you may have around Wrapped. We'd recommend ...

  • Community Manager
  • Community Manager
  • Hey,   Hope you're enjoying your decade in music! We're aware that there are a lot of questions around Wrapped 2019, so we've put together a Wrapped FAQ, and here we aim to resolve ...
  • 7103 Views
  • 0 comments
  • 4 likes
  • Troubleshooting
  • 7103 Views
  • 0 comments
  • 4 likes

How do I change my Spotify profile name or username?

Answer: At the moment, it’s not possible to change your profile or display name in the app. If you want a profile that displays a new name, you can always create a new account through your email address. We've made this Spotify Answer on how you can ...

  • Spotify Legend
  • Answer:       At the moment, it’s not possible to change your profile or display name in the app.    If you want a profile that displays a new name, you can ...
  • 44996 Views
  • 0 comments
  • 17 likes
  • Account
    Troubleshooting
  • 44996 Views
  • 0 comments
  • 17 likes

Why can't my friends edit our collaborative playlist?

Answer: If your friends are unable to edit your collaborative playlist, be sure to remind them that they need to follow your collaborative playlist first. They can only edit (remove/add) songs if they are a follower of the playlist. Learn more about ...

  • Spotify Legend
  • Answer:   If your friends are unable to edit your collaborative playlist, be sure to remind them that they need to follow your collaborative playlist first. They can only edi...
  • 7794 Views
  • 0 comments
  • 0 likes
  • Spotify Features
  • 7794 Views
  • 0 comments
  • 0 likes

Is the "Extreme" sound quality setting completely gone?

Answer: Spotify has replaced "Extreme" with "Very high" for a more streamlined user experience. They are just the same things, and there's no difference in quality. It's simply a name change. This Spotify Answer was submitted by @Loxer. Didn't help? ...

  • Spotify Legend
  •   Answer:   Spotify has replaced "Extreme" with "Very high" for a more streamlined user experience.   They are just the same things, and there's no difference in ...
  • 4781 Views
  • 0 comments
  • 3 likes
  • Spotify Features
  • 4781 Views
  • 0 comments
  • 3 likes

Friend Feed not updating correctly/fails to load (Mac). What to do?

Answer: First, make sure that the Spotify app is maximized, and that you have the Friend Feed enabled (click Settings in the top right, choose View and then enable Friend Activity). If that doesn't help, a quick reinstall might do that. If not, make ...

520131215_edithostsfileosx_1.jpg 620131215_edithostsfileosx_2.jpg 720131215_edithostsfileosx_3.jpg sudo-killall-mac-screenshot.jpg
  • Spotify Legend
  • Answer:   First, make sure that the Spotify app is maximized, and that you have the Friend Feed enabled (click Settings in the top right, choose View and then enable Friend Activity). ...
  • 27769 Views
  • 0 comments
  • 6 likes
  • App Help
  • 27769 Views
  • 0 comments
  • 6 likes

Web Player doesn't play any music, what to do?

Answer: No worries, here are some things you can try if you're having troubles playing music on our Web Player: Make sure your browser is on the latest version available. Try opening the Web Player in a different browser or in an incognito/private wi...

  • Spotify Legend
  • ...xample, some shared or public networks (e.g. schools/work/office) restrict access to certain services. If it works with another connection, we recommend contacting the service provider of the original n...
  • 18927 Views
  • 0 comments
  • 23 likes
  • Other
    Troubleshooting
  • 18927 Views
  • 0 comments
  • 23 likes

Album image in "Now Playing" bar disappeared?

Answer: If this happens, try readjusting the left panel of the app, and see how it goes after re-sizing. If the issue persists, reinstall the app and restart your device. This Spotify Answer was submitted by @Loxer. Didn't help? Search for more Spoti...

  • Spotify Legend
  • Answer:   If this happens, try readjusting the left panel of the app, and see how it goes after re-sizing.    If the issue persists, reinstall the app and restart your dev...
  • 3189 Views
  • 0 comments
  • 4 likes
  • Troubleshooting
  • 3189 Views
  • 0 comments
  • 4 likes

Friend Feed / Spotify Mixes are missing on Windows Desktop. What To Do?

Answer: First, try reinstalling. If that doesn't help, the next thing to suggest is reinstalling once more, but before redownloading Spotify try restarting your desktop device. Also, make sure that Spotify is maximized and you've enabled the sidebar ...

friend activity 22.png
  • Spotify Legend
  • Answer:     First, try reinstalling. If that doesn't help, the next thing to suggest is reinstalling once more, but before redownloading Spotify try restarting...
  • 57885 Views
  • 0 comments
  • 37 likes
  • App Help
  • 57885 Views
  • 0 comments
  • 37 likes

Why isn't Offline Mode working?

Answer:Go to your account overview and head to the Offline Devices section, then click 'Remove All Devices'. As a heads-up, you'll need to re-sync your tracks, but it should resolve the issue. If that doesn't help, try a clean reinstall of the app, l...

  • Spotify
  • Spotify
  •  Answer: Go to your account overview and head to the Offline Devices section, then click 'Remove All Devices'.  As a heads-up, you'll need to re-sync your tracks, but it should reso...
  • 32284 Views
  • 0 comments
  • 48 likes
  • Troubleshooting
  • 32284 Views
  • 0 comments
  • 48 likes

Can I use Spotify with GarageBand?

Answer: GarageBand is only for iTunes. You can buy the songs in your Spotify playlist via iTunes and use them on GarageBand instead. Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

  • Spotify
  • Spotify
  • Answer:   GarageBand is only for iTunes. You can buy the songs in your Spotify playlist via iTunes and use them on GarageBand instead.    Didn't help? Search for more Spotify A...
  • 17811 Views
  • 0 comments
  • 14 likes
  • Other
  • 17811 Views
  • 0 comments
  • 14 likes

Why can't I log in to Spotify?

Answer: If you're unable to log in to your account, let’s start with some basic troubleshooting, to try and help out here: Check that you have an active internet connection. Make sure you’re on the right login screen:- If you created your account wit...

firewall.JPG
  • Spotify
  • Spotify
  • Answer:   If you're unable to log in to your account, let’s start with some basic troubleshooting, to try and help out here: Check that you have an active internet connection. M...
  • 135703 Views
  • 0 comments
  • 9 likes
  • Account Help
  • 135703 Views
  • 0 comments
  • 9 likes

How do I stop Spotify from showing blank pages and error messages?

Answer: Sometimes, you may see an error message that pops up when trying to load certain menus or searches within Spotify. The error message sometimes says something like: " [Feature] is not available when Spotify is offline". To get rid of this, the...

  • Community Legend
  • Answer:   Sometimes, you may see an error message that pops up when trying to load certain menus or searches within Spotify. The error message sometimes says something like: " [Feature] is...
  • 40521 Views
  • 0 comments
  • 5 likes
  • App Help
  • 40521 Views
  • 0 comments
  • 5 likes

How can I report a Spotify issue on the Community?

Answer: First, check the Ongoing Issues board here to see if the issue is already reported and under investigation. Second use the search bar to search the Community for your issue. Odds are someone has already reported it in the Help boards. If so, ...

  • Spotify
  • Spotify
  • Answer:   First, check the Ongoing Issues board here to see if the issue is already reported and under investigation.    Second use the search bar to search the ...
  • 47636 Views
  • 0 comments
  • 13 likes
  • 47636 Views
  • 0 comments
  • 13 likes

How do I remove my offline devices?

Answer: If you've reached your limit for offine devices with Spotify, or having trouble getting a new device registered, simply go here, log in and remove the device(s) you want to. Important: Doing this this will result in your offline data being re...

  • Spotify Legend
  • Answer:   If you've reached your limit for offine devices with Spotify, or having trouble getting a new device registered, simply go here, log in and remove the device(s) you want to. &nbs...
  • 18452 Views
  • 0 comments
  • 2 likes
  • Spotify Features
  • 18452 Views
  • 0 comments
  • 2 likes

Why can't I play Local Files?

Answer: Local Files are music files stored on your computer that can be played through the Spotify app. They’re put into the Spotify app by selecting Sources for Local Files from within the app’s Settings menu. If they’re not playing on your desktop,...

  • Community Legend
  • Answer:   Local Files are music files stored on your computer that can be played through the Spotify app. They’re put into the Spotify app by selecting Sources for Local Files from with...
  • 105661 Views
  • 0 comments
  • 14 likes
  • Spotify Features
    Troubleshooting
  • 105661 Views
  • 0 comments
  • 14 likes
Top Contributors
View All