Archived KB Articles

Your 2021 Wrapped FAQ

Spotify’s 2021 Wrapped is here to help us look back on the year and reflect on the role audio played in our lives. This year we got used to seeing the world in a new light so we embraced the unknown and championed all the things that make each of us ...

Mario
Spotify Legend
Spotify’s 2021 Wrapped is here to help us look back on the year and reflect on the role audio played in our lives. This year we got used to seeing the world in a new light so we em...
2021-12-01 3:00:00 PM
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Other
Spotify Features
Troubleshooting

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I'm having trouble with my 2019 Wrapped

Hey, Hope you're enjoying your decade in music! We're aware that there are a lot of questions around Wrapped 2019, so we've put together a Wrapped FAQ, and here we aim to resolve any further questions that you may have around Wrapped. We'd recommend ...

Melody
Community Manager
Hey, Hope you're enjoying your decade in music! We're aware that there are a lot of questions around Wrapped 2019, so we've put together a Wrapped FAQ, and here we aim to resolve...
2019-12-06 5:22:51 PM
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Troubleshooting

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How do I change my Spotify profile name or username?

Answer: At the moment, it’s not possible to change your profile or display name in the app. If you want a profile that displays a new name, you can always create a new account through your email address. We've made this Spotify Answer on how you can ...

Katerina
Spotify Legend
Answer: At the moment, it’s not possible to change your profile or display name in the app. If you want a profile that displays a new name, you can...
2019-10-02 12:20:43 PM
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Account
Troubleshooting

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Web Player doesn't play any music, what to do?

Answer: No worries, here are some things you can try if you're having troubles playing music on our Web Player: Make sure your browser is on the latest version available. Try opening the Web Player in a different browser or in an incognito/private wi...

Katerina
Spotify Legend
Answer: No worries, here are some things you can try if you're having troubles playing music on our Web Player: Make sure your browser is on the latest version available. ...
2018-12-13 11:54:31 AM
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Other
Troubleshooting

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Album image in "Now Playing" bar disappeared?

Answer: If this happens, try readjusting the left panel of the app, and see how it goes after re-sizing. If the issue persists, reinstall the app and restart your device. This Spotify Answer was submitted by @Loxer. Didn't help? Search for more Spoti...

Jemi
Spotify Legend
Answer: If this happens, try readjusting the left panel of the app, and see how it goes after re-sizing. If the issue persists, reinstall the app and restart your d...
2018-12-13 11:45:56 AM
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Troubleshooting

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Why isn't Offline Mode working?

Answer:Go to your account overview and head to the Offline Devices section, then click 'Remove All Devices'. As a heads-up, you'll need to re-sync your tracks, but it should resolve the issue. If that doesn't help, try a clean reinstall of the app, l...

Rorey
Spotify
Answer: Go to your account overview and head to the Offline Devices section, then click 'Remove All Devices'. As a heads-up, you'll need to re-sync your tracks, but it should reso...
2017-05-08 5:01:34 PM
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Troubleshooting

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Why can't I play Local Files?

Answer: Local Files are music files stored on your computer that can be played through the Spotify app. They’re put into the Spotify app by selecting Sources for Local Files from within the app’s Settings menu. If they’re not playing on your desktop,...

Peter__
Community Legend
Answer: Local Files are music files stored on your computer that can be played through the Spotify app. They’re put into the Spotify app by selecting Sources for Local Files from with...
2014-01-09 1:16:11 PM
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Spotify Features
Troubleshooting

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