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Knowledge Base Articles

Your 2021 Wrapped FAQ

Spotify’s 2021 Wrapped is here to help us look back on the year and reflect on the role audio played in our lives. This year we got used to seeing the world in a new light so we embraced the unknown and championed all the things that make each of us ...

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  • Spotify Legend
  • Spotify’s 2021 Wrapped is here to help us look back on the year and reflect on the role audio played in our lives.    This year we got used to seeing the world in a new light so we em...
  • 105306 Views
  • 0 comments
  • 29 likes
  • Other
    Spotify Features
    Troubleshooting
  • 105306 Views
  • 0 comments
  • 29 likes

I'm having trouble with my 2019 Wrapped

Hey, Hope you're enjoying your decade in music! We're aware that there are a lot of questions around Wrapped 2019, so we've put together a Wrapped FAQ, and here we aim to resolve any further questions that you may have around Wrapped. We'd recommend ...

  • Community Manager
  • Community Manager
  • Hey,   Hope you're enjoying your decade in music! We're aware that there are a lot of questions around Wrapped 2019, so we've put together a Wrapped FAQ, and here we aim to resolve...
  • 6584 Views
  • 0 comments
  • 4 likes
  • Troubleshooting
  • 6584 Views
  • 0 comments
  • 4 likes

How do I change my Spotify profile name or username?

Answer: At the moment, it’s not possible to change your profile or display name in the app. If you want a profile that displays a new name, you can always create a new account through your email address. We've made this Spotify Answer on how you can ...

  • Spotify Legend
  • Answer:       At the moment, it’s not possible to change your profile or display name in the app.    If you want a profile that displays a new name, you can...
  • 43992 Views
  • 0 comments
  • 17 likes
  • Account
    Troubleshooting
  • 43992 Views
  • 0 comments
  • 17 likes

Web Player doesn't play any music, what to do?

Answer: No worries, here are some things you can try if you're having troubles playing music on our Web Player: Make sure your browser is on the latest version available. Try opening the Web Player in a different browser or in an incognito/private wi...

  • Spotify Legend
  • Answer:     No worries, here are some things you can try if you're having troubles playing music on our Web Player: Make sure your browser is on the latest version available. ...
  • 17370 Views
  • 0 comments
  • 21 likes
  • Other
    Troubleshooting
  • 17370 Views
  • 0 comments
  • 21 likes

Album image in "Now Playing" bar disappeared?

Answer: If this happens, try readjusting the left panel of the app, and see how it goes after re-sizing. If the issue persists, reinstall the app and restart your device. This Spotify Answer was submitted by @Loxer. Didn't help? Search for more Spoti...

  • Spotify Legend
  • Answer:   If this happens, try readjusting the left panel of the app, and see how it goes after re-sizing.    If the issue persists, reinstall the app and restart your d...
  • 2989 Views
  • 0 comments
  • 4 likes
  • Troubleshooting
  • 2989 Views
  • 0 comments
  • 4 likes

Why isn't Offline Mode working?

Answer:Go to your account overview and head to the Offline Devices section, then click 'Remove All Devices'. As a heads-up, you'll need to re-sync your tracks, but it should resolve the issue. If that doesn't help, try a clean reinstall of the app, l...

  • Spotify
  • Spotify
  •  Answer: Go to your account overview and head to the Offline Devices section, then click 'Remove All Devices'.  As a heads-up, you'll need to re-sync your tracks, but it should reso...
  • 31973 Views
  • 0 comments
  • 48 likes
  • Troubleshooting
  • 31973 Views
  • 0 comments
  • 48 likes

Why can't I play Local Files?

Answer: Local Files are music files stored on your computer that can be played through the Spotify app. They’re put into the Spotify app by selecting Sources for Local Files from within the app’s Settings menu. If they’re not playing on your desktop,...

  • Community Legend
  • Answer:   Local Files are music files stored on your computer that can be played through the Spotify app. They’re put into the Spotify app by selecting Sources for Local Files from with...
  • 100370 Views
  • 0 comments
  • 14 likes
  • Spotify Features
    Troubleshooting
  • 100370 Views
  • 0 comments
  • 14 likes
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