Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
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If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Spotify can help you with this if you contact them directly.
A reply may take some time due to a heavy amount of emails.
Contact Spotify by using the link below which requires sign in:
http://www.spotify.com/us/about-us/contact/contact-spotify-support/
From the dropdowns select one that matches your situation.
In the message box explain your situation.
Hopefully Spotify can fix this quickly. 
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