Everthing seems ok -but cannot play music!?

[jenniemaria]

Ive resently upgraded to premium and at first it did work fine. Now it simply dont work, everything seems good, I have a working internet, Spotify opens and looks good, but nothing happens when I click on whatever music. Ive tried to login out/in, downloaded a new version of Spotify and so on. There are no error codes anywhere.

What to do?

[meahtenoha]

Hi jenniemaria - Sounds quite bizarre. The good news is your account is active and healthy on our end. 

Is the progress bar moving when you double click on a track? Could this just be a sound issue? Also, is this happening on your desktop app or the iPhone?

The more info you can throw our way the better. Screenshots are also incredibly helpful.