I was offered a free premium trial but you charged me

[legis225]

????????????????????????????

no way to get help

i will dispute the charge

[Peter_Free]

You can get in touch with customer services team using the online contact form they will be able to investigate this for you. 

Peter

[legis225]

it does not work...this has been going on for over a week.

is there a number I can call?

[Peter_Free]

---

@legis225 wrote:

it does not work...this has been going on for over a week.

is there a number I can call?

---

Spotify don't do telephone support. There is another contact form here does that one work?

Peter

[legis225]

just cncel my account and issue a refund.  it should not be this hard to get support for PAYING members.

[Peter_Free]

I don't work for Spotify, you can cancel your own account from your online account at any time. 

Peter

[Sam]

legis225 - Looks like my colleague, Calvin, has got back to you. Is it all sorted?

[legis225]

No it is not sorted. This is the worst customer service experience I have ever had on or off the web.

[Sam]

legis225 - I'm really sorry to hear that. I've just spoken to Jamie (not Calvin), he's getting back to you again now. Should be sorted.