Premium Account

[briiinababy]

Why did my Premium Account got disabled??? 

My payment was done. 

[Peter__]

Hey! Welcome to the community 🙂

What is your account subscription status in your online overview?

Peter

[briiinababy]

It says Spotify Free but i'm paying for Spotify Premium!!!

i linked Spotify to a Facebook account.. Maybe that's why..

I want that Facebook gets removed from my Spotify account... 

[Peter__]

Do you have a Spotify username and password or did you create your account with Facebook?

If you have a Spotify username and password make sure you are signing in using it. 

I would suggest you get in touch with customer services using the online contact form and they will be able to track your account down for you using your billing details.

Peter

[briiinababy]

I'm using since September Spotify without Facebook.

And if I log in just with my Spotify Account it's still disabled.

[Peter__ · Accepted solution]

Get in touch with the team using the link above and they will be able to assist you.

Are you sure that your most recent payment went through okay?

Peter

[briiinababy]

Yes I've even called and made sure my payment went through, they said everything is alright!

Ok thanks I will do that.. 

[Sam]

Briinababy - Looks like your most recent payment hasn't gone through here. As you're paying through Klarna, you'll need to contact them to ask why.

[Aitor]

Hi, looks like my premium account has dissapeared as well. I pay every month and now I cannot listen to my lists

[Peter__]

What is your subscription status in your online overview?

Peter

[Aitor]

Hi Peter, thanks for your replay. This is what it says and in country it says Spain??

Your account can no longer be used from abroad, since the maximum travel time is 14 days for a Spotify Free account. To continue using Spotify from abroad, sign up for Spotify Premium which gives you unlimited travel access.

[Peter__]

What country are you located in and what country is your payment details registered in?

Your Spotify has reverted to the free version meaning most likely your last payment was not successful. Have you checked you bill to see if you where correctly charged.

Peter

[Aitor]

Hi again, I was checking my bank account and looks like I haven´t benn charged this past month. And in my spotify account it says "spain"...

[Peter__]

Not sure how that has happened!

You can change your country in your online profile and then resubscribe.

Peter

[Aitor]

done! let's try again, thanks

[briiinababy]

I called Klarna twice and they said everything is ok!!

Strange..

[theallseeingeye]

looked today and my spotify premium account has been stopped and has been paid for !

what is going on ?

[Peter__]

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@theallseeingeye wrote:

looked today and my spotify premium account has been stopped and has been paid for !

what is going on ?

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What is your account status in your online overview?

Peter

[theallseeingeye]

spotify free someone has cancelled without my say so is this because i'm having problems with error which i wrote on here last week?

[meahtenoha]

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@theallseeingeye wrote:

spotify free someone has cancelled without my say so is this because i'm having problems with error which i wrote on here last week?

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Hi theallseeingeye - No one has cancelled your subscription--we would never stop your Premium without a direct request from you. All that's happened here is your last Premium payment couldn't go through.

Please make sure your credit card meets all the requirements outlined here: http://www.spotify.com/help/faq/payment/#why-is-my-subscription-payment-declined

You'll then need to upgrade again from your subscription page.